Workforce Planning Associate 2 2

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

About EY:
Ernst & Young (EY) is a global leader in assurance, tax, transaction and advisory services. We make a difference by helping our people, our clients and our wider communities achieve potential.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

About EY’s Global Delivery Services (GDS):
GDS is EYs shared services organization. It consists of multiple service delivery centers from which Client Service and Enablement Services teams operate to deliver a range of support and services to EY. To work with Global Delivery Services is to tap into one of EYs greatest global assets - 40,000 smart, dedicated and incredibly responsive people, based in six countries.

About Digital Talent
Digital Insights: Enable EY to make informed, evidence based, commercial decisions to drive business value. Provide near real time process embedded insights to increase accountability and transparency while delivering at scale.

Job role/opportunity:
EY’s approach to business planning - and specifically workforce planning - is being driven to support better business decisions for the short and longer term enabling the business to be more responsive to the disruptive forces in our market such as automation, new revenue streams and the gig economy.

Workforce planning capability is being progressively developed across EY with our aspiration to build an industry leading organizational capability and supporting toolkit, enabling a competitive edge in our markets. The deployment journey will build upon an internal network of capable workforce planners, able to inform the business with insights to make decisions using a series of business decision making support tools and enable the workforce process to make it happen where it is not yet implemented. We are investing in the Workforce Planning Centre of Excellence to deliver this.

Workforce Planning Associate is responsible for completing the assigned workforce planning functional transaction or work activities of Managed Services in accordance with the established policies, procedures and service level agreements of GDS whilst building positive and productive relationships with customer representatives. This role may provide service delivery in respect of specific or combined HR functions.

Responsibilities and Accountabilities:

Essential Functions:

• Attends to WFP functional inquiries/requests/transactions as assigned in accordance with established policies and procedures
• Ensures all transactions are processed, documented and delivered within defined SLAs and quality standards and that work instructions are diligently followed; escalates issues as needed
• Ensures all new process updates are incorporated while processing transactions
• Responds to customer needs and inquiries, exercises good judgment in applying concepts and guidelines
• Participates in peer-level review of deliverables as assigned; records and reports both positive and negative findings
• Responds to emails and enquires in a timely manner
• Prepares and contributes to reporting as directed
• Actively participates and completes the performance management and development plan activities
• Identifies potential areas for process improvements and makes recommendations to Supervisor; initiates and/or participates in process improvement initiatives
• Assists with GDS initiatives and other projects as assigned
• Ensures GDS organizational policies and processes are followed

Skills and Attributes for Success

• Pledge for quality of output through internal review mechanisms
• Manage day-to-day administrative issues & communicate appropriately to the customers at GDS
• Responsible for achieving customer satisfaction measures / project critical success factors
• Anticipates customers needs and proactively identifies and resolves issues that impact the delivery of quality service
• Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job
• Takes initiative and follows through as appropriate; efficiently processes high volume of transactions

Qualification Requirements

• Bachelor’s degree in any discipline
• At least 2 years of professional experience
• Experience in workforce planning would be an advantage
• Good organization skills; able to exercise judgment in day to day work activities
• Flexibility in working hours to accommodate multiple time zones as needed; willing to adjust work schedule as necessary to meet peak demands and customer requirements
• Excellent keyboarding and data entry skills
• Working knowledge of firm standard technology such as IE, Windows, Excel, Word, PowerPoint; experience with HR specific technology a plus
• Quality-driven, consistently aiming for high standards
• Maintains strict discretion and confidentiality
• Exposure of handling international customers/client interaction
• Strong analytical, interpersonal, and verbal and written communication skills in English
• Attention to detail and a solution-oriented approach

What We Look For

We look for high performers, who consistently deliver quality work while continually looking for ways to improve. We want you to have a clear sense of personal and professional accountability and know how to build relationships by doing the right thing. We look for people who demonstrate drive, vision and determination and are passionate about helping our clients achieve their goals.

We want people who understand the challenges of working in a professional services environment and are focused on achieving and delivering the best for our clients.

What We Offer:

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We serve Service Line Quality teams globally and play a vital role in identifying & mitigating Legal & Regulatory and EY policy risk in EY. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career.

• Continuous Learning: You’ll develop the mindset and skills to navigate whatever comes next
• Success As Defined By You: We’ll provide tools and flexibility, so you can make a meaningful impact
• Transformative Leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs
• Diverse and Inclusive Culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

EY | Building A Better Working World

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.