Service Advisor

JOB SUMMARY
Service advisors constitute the major part of the reception personnel in charge of receiving the customers and taking down
their servicing requirements. The SA is responsible in seeing to it that the customer requests are met through effective relaying
of such requests to the workshop personnel as part of the marketing group, the SA is also expected to perform service
merchandising or be able to sell extra services to increase workshop sales.

DUTIES AND RESPONSIBILITIES

1. Receives and entertain customers at the Service Reception counter.
2. Perform initial diagnosing, road testing, and vehicle walk around and check listing of his own unit/s to be received.
3. Writes down legibly and clearly customers job request on the repair order with all the information’s necessary.
4. Merchandise additional services, parts and accessories to customers.
5. Explain all jobs to be done the labor, parts, materials and supplies charges and an estimated time of repair completion.
6. Monitors work progress and give updates/status of repair to customers.
7. Conducting on vehicle inspection confirming completion of repairs as well as vehicle cleanliness.
8. Explain job performed on the vehicle to the customers.
9. Conducting on vehicle inspection confirming completion of repairs as well as vehicle cleanliness inside/out.
10. Explain job performed on the vehicle to the customers showing quality of work done.
11. Guide or assists customer at the cashiers office for payment.
12. Advises customers regarding future repairs and next preventive maintenance check-up.
13. Evaluates simple warranty concerns and problems.
14. Resolve and satisfies all customer complaints.
15. Performs other job required by his immediate superior.

All applicants are encouraged to send their CV by applying online.. Our office is located at L5B Commonwealth Avenue, Old Balara, Quezon City. For inquiries, you may contact us at 8952-10-21 loc. 166 and look for Ms. Elia Celestial. Thank you

Job Type: Full-time

Salary: Php17,000.00 - Php18,000.00 per month

Schedule:

• 8 hour shift

Supplemental pay types:

• 13th month salary