IT Service Desk Associate
Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Arcadis with the position of IT Service Desk Associate - Arcadis which was opened this.
If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information IT Service Desk Associate - Arcadis below matches your qualifications. Good Luck: D
Incident Management: Responsible for the process of actioning tickets assigned to GSO 1st line queue following the incident management process....
Arcadis is the worlds leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.
We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.
Role description: An integral part of a customer centric Global Service Operations team that empowers the Arcadis’ business strategy thru service excellence and continuous improvement.
Role accountabilities:
- Incident Management: Responsible for the process of actioning tickets assigned to GSO 1st line queue following the incident management process. Attend and participate in regular swarming sessions if required by senior or team lead
- Service Request Management: Responsible for the process of actioning tickets assigned to GSO queue service requests. Responsible in making sure proper approval flow is followed before fulfillment of a request.
- Knowledge Management: As a 1st line GSO member you are expected to utilize the knowledge management and create KBAs to improve the knowledge across the GSO team.
- Other Ad Hoc Tasks: you are expected to help and participate to activities and initiatives by Arcadis.
Qualifications & Experience:
- Has a Bachelors’ degree in Information Technology or Computer Science, fresh graduate or with up to 2 years of relevant working experience in an IT, BPO and Shared Service environment with excellent Customer service orientation.
- Has previous experience working in a Shared Services Center, willing to work on a 24x7shifting schedules including weekends and holidays.
- Is able to solve complex problems. Has excellent analytical and communication skills (written and oral) and masters the English language.
The ideal candidate should :
- Understands all relevant configurations and has all-round knowledge, as well as specialized knowledge, of software applications and hardware devices.
- Has a sound level expertise in relevant professional disciplines, such as:
- IT service and support management
- Relevant service desk systems and tools
- Process management
- MS Office and the use of Ticketing Tools.
- Strong understanding with SLAs and KPIs
Preferred Qualifications :
- ITIL, SDA, CompTIA+ and other relevant certifications is a plus.
Why Arcadis?
We can only achieve our goals when everyone is empowered to be their best. We believe everyones contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.
You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.
Together, we can create a lasting legacy.
Our Commitment to Equality, Diversity, Inclusion & Belongin g
We want you to be able to bring your best self to work every day, which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. At Arcadis, you will have the opportunity to build the career that is right for you. Because each Arcadian has their own motivations, their own career goals. And, as a ‘people first’ business, it is why we will take the time to listen, to understand what you want from your time here, and provide the support you need to achieve your ambitions.
Join Arcadis. Create a Legacy.
#LI-FD1
Information :
- Company : Arcadis
- Position : IT Service Desk Associate
- Location : Makati
- Country : PH
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the IT Service Desk Associate job info - Arcadis Makati above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies IT Service Desk Associate job info - Arcadis Makati in 28-05-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.
Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: support@jobkos.com
Post Date : 28-05-2024
Recomendations Jobs
-
14-05-2024
-
24-06-2024
-
18-02-2024
-
18-02-2024