Client Support Coordinator

JR-13070: Client Support Coordinator | WFO

Cloudstaff is a leading provider of smarter outsourcing solutions, with its cutting-edge technology, exceptional people practices, superb employee engagement, and unparalleled work-life balance. We have been recognized and awarded twice as one of the Best Companies to Work for in Asia. Cloudstaff is not just another outsourcing provider - we are your true difference maker.

Future-proof your career with Cloudstaff and open the doorway to unlimited success. Join a family of like-minded individuals who value collaboration, respect, and a healthy work-life integration. Together, well create an atmosphere where you can thrive personally and professionally.

13 World-Class Offices Across the Globe
5,000+ Amazingly Talented Cloudstaffers
4.6 ★ Overall Feedback Rating on Glassdoor

Work Setup:
Work From Office
Pampanga/Makati/Ortigas/Cebu
Night Shift

RESPONSIBILITIES

• Contact clients via phone, email, or text to request open items, AR payments, documents that need to be signed, etc
• Update system data such as workflows, contact info, routing statuses, etc
• Review and triage billing reports each month
• Pull or monitor various reports and data as requested to help ensure work is completed timely
• Draft or proofread documents, statements, memos, etc
• Coordinate scheduling requests and help manage the staffing plan for engagements
• Coordinate other miscellaneous matters on behalf of team members

QUALIFICATIONS

• Ability to multitask in an organized and efficient manner with strong follow-through and attention to detail
• Proficient typist (40> wpm); professional writing style
• High level of aptitude in all Microsoft Office products (Word and Excel primarily, PowerPoint occasionally)
• Professional and friendly demeanor on the telephone and in person
• Ability to use office equipment, including but not limited to a computer, copier, and telephones, as well as related software programs
• Ability to understand and fulfill oral and written directions
• Customer service skills and a team-oriented mindset
• Project Management / Organizational Skills

About Cloudstaff
Cloudstaff was established in 2005 by Australian internet pioneer, Mr. Lloyd Ernst. The company currently has over 4,000 employees headquartered in the Philippines with a leadership team that consists of both Western and Filipino executives. We help companies be more competitive through smarter outsourcing.

Why will you love working with Cloudstaff?
Cloudstaff is committed to building the #1 Workplace Everywhere, and this is what makes us unique in the outsourcing industry. We take the time to understand what our people need and what it takes to maintain a productive and happy work environment. Everything we do is aimed at providing our staff with a work culture that they can look forward to every single day. From staff engagement initiatives to meaningful perks, we ensure that we do the best we can and that we do it better every time. We take pride in our awesome workforce and we deliberately support their personal and professional development with our specialized training programs and mentoring. Being #1 is not about us, it’s all about our people, it’s all about you!

• Competitive Pay
• Company-Provided PC/Laptop Set-Up & Fiber Internet Connection
• HMO/Medical & Dental Insurance Coverage + 1 FREE Dependent (16th Day Upon Hire Date)
• Rice Subsidy
• Quarterly CS Perks (Groceries & Snacks)
• Work Travel Insurance
• Service Incentive Leaves
• Employee Share Units
• FREE Access to CS Academy Courses
• Ongoing Career Advancement Opportunities
• Social Clubs & Special Interest Groups

Unlock these exceptional Employee Benefits & Perks when you get hired in CLOUDSTAFF!

Job Type: Full-time