CRM & Social Operations Executive Taguig City, Philippines Commercial
Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Philip Morris International with the position of CRM & Social Operations Executive Taguig City, Philippines Commercial - Philip Morris International which was opened this.
If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information CRM & Social Operations Executive Taguig City, Philippines Commercial - Philip Morris International below matches your qualifications. Good Luck: D
Reporting to the Manager Digital – CRM & Social, you will be responsible for helping drive lead acquisition, lead nurturing, and customer loyalty and retention…...
At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.
With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.
Reporting to the Manager Digital – CRM & Social, you will be responsible for helping drive lead acquisition, lead nurturing, and customer loyalty and retention both online and in store through the delivery of insights and targeted customer communications in Direct Messaging (CRM) and Social Media. Working alongside the Manager Digital – CRM & Social and the external agencies, this role will be pivotal in demonstrating the value of putting the customer at the heart of the organization as IQOS continues its vision to a smoke-free future.
Roles and Responsibilities
CRM
- In coordination with internal groups, CRM agencies, and regional/global teams, manage the development, project management and deployment of ad-hoc and automated journeys by preparing project timelines, KPIs, key milestones and dependencies, risks and issues escalation while ensuring the timely deployment of direct marketing communications in accordance with the SFP CRMs omnichannel strategy.
- Track and monitor direct marketing KPIs to measure effective of KPIs acquisition, reactivation and retention campaigns and communicate to internal stakeholders.
- Regular maintenance, optimization and updates of automated journeys based on results and changes occurring in business, such as addition of new products variants, services etc. Responsible for reporting any potential issues and fixing them with global or local partners.
- Lead/Participate the development, deployment, and constant improvement of User Lifecycle CRM Journeys in cooperation with commercial and marketing teams. Preparing creatives and recommendations for communications logic in close cooperation with business owners and CX.
- Overseeing preparation of analyses and dashboards for CRM performance and consumer database status. Regular reporting of results, summarizing key findings and proposing recommended course of action to keep optimizing CRMs activities.
SOCIAL
- Implement a social media strategy according to SFP’s annual priorities & integrated with rest activities for PH Market.
- Work with key other teams like eCommerce, CRM, Business Intelligence, Consumer Experience, Direct & Indirect Channels, and Category Management to align and implement central marketing roadmap, new product releases, campaigns & other brand messages.
- Brief and partner with external agencies to generate and develop content in multiple social platforms.
- Together with partner agencies and Customer Care teams, oversee and manage day-to-day engagement with consumer on social channels, provide insights through proactive community management using social listening, and demonstrating sound judgement in handling customer care issues so to escalate conversations as necessary and, if needed, respond in a timely manner to information requests or complaints.
- Audit and analyze social media presences, including but not limited to social media reputation/ impact & competition activity.
- Keep the Category and Digital teams up to date with campaign content plans as well as the latest trends / insights, social innovation and behaviors on our social channels.
WHO WE ARE WE LOOKING FOR:
- 4+ years’ experience in project management, CRM, Social Media, customer retention, and brand building gained through agency or technology brand.
- Understanding of CRM and Social Media concepts and familiarity to all kinds of reporting tools a plus.
o Social: Knowledgeable in Sprinklr, Hootsuite or any similar tools; Knows social media content planning/programming in Meta/Google platforms
- Experience with customer automated journeys, direct marketing, and leading commercial & cross functional teams an advantage.
- Excellent organizational, planning and stakeholder management skills.
- Excellent writing, content editing, layout, and design skills, including ability to clearly present concepts and effectively delivery key message.
Information :
- Company : Philip Morris International
- Position : CRM & Social Operations Executive Taguig City, Philippines Commercial
- Location : Taguig
- Country : PH
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the CRM & Social Operations Executive Taguig City, Philippines Commercial job info - Philip Morris International Taguig above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies CRM & Social Operations Executive Taguig City, Philippines Commercial job info - Philip Morris International Taguig in 10-06-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.
Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: support@jobkos.com
Post Date : 10-06-2024
Recomendations Jobs
-
08-07-2024
-
07-07-2024
-
09-05-2024
-
18-02-2024
