Systems Support Analyst

Dynata | Cebu | PH

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Dynata with the position of Systems Support Analyst - Dynata which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Systems Support Analyst - Dynata below matches your qualifications. Good Luck: D

The IT Systems Support Analyst is responsible for responding to requests for technical assistance in order to maintain an optimal operational computing…...

The IT Systems Support Analyst is responsible for responding to requests for technical assistance in order to maintain an optimal operational computing environment for the employees in the region assigned.
  • Resolve computer, networking, printing, hardware and software related issues through in-depth troubleshooting and technical assistance.
  • Log and track requests using Service Desk software in order to maintain history and related problem documentation.
  • Handle problem recognition, research, isolation, resolution and follow-up, and refer more complex problems to technical staff while maintaining ownership of the issue.
  • Install, document, take inventory, maintain, and troubleshoot all APAC information technology assets.
  • Create and delete user accounts, enforce security and compliance rules to employees and non-employees regarding passwords and access to computer systems.
  • Provide installation support including training and education of end user on basic tool set including telephones, laptops, video conferencing, and conference rooms/bridges etc.
  • Analyze and assign 1st line Help Desk tickets to the Service Desk group. Provide feedback and training as required to ensure their ability to effectively resolve the 1st line tickets and requests from the global users.

QUALIFICATIONS:
  • 3+ year experience in desktop and system support management
  • Expert Proficiency in Office 365. Microsoft Office Word, Excel, and PowerPoint.
  • Understanding Windows 10, Windows 11 and OSX.
  • Proven understanding of computer operations and troubleshooting for desktop, laptop, and MAC hardware.
  • Experience with PC imaging (Ivanti) software, virus protection, computer security and inventory software.
  • Certifications (A+, MCP, Network+ Certification) are a plus.
  • Exposure to Microsoft Intune, LANDDESK or Ivanti or other management software a plus.
  • Must be able to lift and move computers and monitors and equipment.
  • Avaya, Cisco PBX Phone or other VOIP systems a plus.
  • Understanding of IT Service Management.
  • Understanding of System Workflow and Life Cycle.
  • Understanding of service levels and executes tasks accordingly.
  • Proficient in Inventory and life cycle.
  • Strong Adherence to process and procedures to maintain quality and professionalism.

Information :

  • Company : Dynata
  • Position : Systems Support Analyst
  • Location : Cebu
  • Country : PH

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Systems Support Analyst job info - Dynata Cebu above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Systems Support Analyst job info - Dynata Cebu in 07-05-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: support@jobkos.com

Post Date : 07-05-2024

Recomendations Jobs