DE024790-IT Customer Service Analyst

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-ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE- POSITION TITLE: IT Customer Service…...

-ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE-

POSITION TITLE: IT Customer Service Analyst
WORK SETUP: Return to Office

OVERALL PURPOSE:
Provide technical support to resolve customer IT requests and issues. Ensure proper documentation, notification, escalation, tracking and follow-up.

RESPONSIBILITIES:
  • The mission of Global Marketing Solutions Partnerships is to accelerate end client success through enabling ecosystems, partnerships, and technology solutions. The team manages a diverse ecosystem of companies that provides technology, data, tools, and services that maximize the performance of Facebook marketing for shared clients. The ecosystem includes hundreds of partners, spanning across 55 countries, and ranges from startups to top global companies.

  • The Marketing Partner Support Agent provides support for Facebook and Instagram’s most important marketing partners. This role providers technical support (triaging/tagging all technical requests received from FB Marketing Partners) for partners from around the world, as well as escalating specialized support needs to the expert. This person is also responsible to provide product and basic tool support to improve customer experience and drive higher spend and improved performance.

OTHERS:
Project Shift Schedule: Rotation
Project Rest Day: Rotation
Project/Team Location: Quezon Cyberpark Tower 1

SKILL AND QUALIFICATIONS:

At least 2 years of total work experience

Knowledgeable on API

#LI-PH


Information :

  • Company : Accenture
  • Position : DE024790-IT Customer Service Analyst
  • Location : Quezon City
  • Country : PH

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the DE024790-IT Customer Service Analyst job info - Accenture Quezon City above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies DE024790-IT Customer Service Analyst job info - Accenture Quezon City in 22-04-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 22-04-2024