Associate Support Specialist

JOB DESCRIPTION

Day to day responsibilities of the role include, but are not limited to:

Your work tasks / responsibilities

• Provides day to day client advice, working to maintain strong client relationships.
• Under general direction, assists business owners and stakeholders in defining business and system requirements.
• Responds to basic unresolved production support issues and participates in analysis and resolution on behalf of the business, escalating more complex issues to senior colleagues.
• Under general supervision, assists in solving problems for clients, ensuring that SLAs and KPIs are met.
• Communicates client requirements to operational teams when applicable.

Minimum Qualifications:

• Bachelor’s degree from an accredited college or university required. Equivalent work experience in a similar position may be substituted for educational requirements.
• At least 1 year of experience in a client-facing position required. Experience in support of complex products preferred.
• Communicates clearly with clients via phone, email, and chat
• Responds to basic client support inquiries, ensuring they are handled in order of priority
• Participates in analysis and resolution of unresolved support issues, escalating more complex issues to senior colleagues
• Performs administrative duties including account and user maintenance
• Delivers outcomes using good interpersonal skills and organizational skills
• Embraces collaborating with teammates
• Ability to work occasional overtime during high volume periods
• Knowledge of other Notified service offerings
• Requires guidance on task initially and requires supervision. Is working in a smaller defined area of the role, this continues to expand as the employee gains more confidence and capability.
• Applies general knowledge of business developed through education or past experience
• No supervisory responsibilities; accountable for developing technical contribution
• Uses existing procedures to solve standard problems; analyses information and standard practices to make judgments
• Exchanges straightforward information, asks questions and checks for understanding
• Displays demonstrated knowledge of, and ability to use and learn various technology tools

Who is NOTIFIED?

We believe everyone has a story to tell and we’re passionate about helping people and brands amplify their stories across the globe. We are proud to be the number one provider of enterprise webcasting and investor relations content distribution, as well as a global leader in press release distribution. Our clients have used Notified to monitor over 2 billion social media conversations and every year! Our products are built so storytellers can do their best work. But we’re not just a platform—personalized, caring service is how we operate. We add a personal touch to everything we do. We strive to deliver wisdom and insight by helping our clients reach global and targeted audiences, measure outcomes, and fulfill their commitments.

Join the Best In Class!

• “Best Press Release Distribution Company,” MarTech Breakthrough Awards
• “PR Innovation of the Year,” Gold Stevie® Winner, 2023 American Business Awards
• “Marketing/Public Relations Solution,” Gold Stevie® Winner, 2023 American Business Awards

Why work for Notified?

• Global collaboration with team members in 17 countries
• Opportunities to innovate and grow!
• Comprehensive health benefits and wellness programs
• Quarterly recognition awards
• Curated learning libraries offering over 8,000 free courses supporting your business and technical acumen
• Flexibility to work from home on Mondays and Fridays
• Diversity is celebrated and supported inclusive Employee Resource Groups
• Amazing colleagues to learn from and enjoy company social outings and events!

What’s next?

Qualified candidates will be contacted by a member of our in-house recruitment team to kick-start the recruitment process. ). If you are a possible fit, you will be invited to meet with a few key individuals in order to help you get a full understanding of the team and the position. Our goal is for you to get to know us as we get to know you!

At Notified we dont just accept difference - we celebrate it, support it, and build success upon it. We are proud to be an equal opportunities employer and no part of this advertisement is intended to discriminate on any grounds.

Connecting people with each other and the right information is mission critical. Our Company develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.

The Company is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.

Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most – Information to Insight.

Our Company has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Notified® is a business segment within West, and is the world’s only communications cloud for events, public relations, and investor relations to drive meaningful insights and outcomes. Our Events Cloud enables event planners, marketers, and communications professionals to create unforgettable experiences which build brand and community engagement through hybrid events, conferences, trade shows, town halls, and product launches. Notified’s PR Cloud enables public relations professionals to reach global audiences, monitor brand sentiment, send press releases via GlobeNewswire®, measure success, and drive earned media. Navigate the media landscape and tap into real-time analytics from an integrated, intelligent, and easy-to-use platform. The Investor Relations Cloud enables investor relations professionals to manage communications – earnings calls, regulatory filings, press releases, investor days, and IR Websites – to maximize shareholder value. Activate your market strategy and manage dynamic communications and regulatory requirements from one platform.

At Notified we place a lot of value in giving our clients the solutions and support they need to operate efficiently and successfully. This same desire we use to set our customers up for success applies to our employees as well. Notified is committed to helping our employees and their families maintain a healthy work/life balance, to build a financially secure future. Self-development and learning are key with all our global employees having access to our internal learning and development university DevelopU for career and skills enhancement.

JOB REQUIREMENTS