Customer Service Specialist - Social Media Account

#BeMore
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• Premium workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company with 26 years of experience and 350+ industry awards

What is your mission?
As a Client Service Associate, you will provide post-sales customer service and/or troubleshooting support through email/phone/chat to advertising customers and offer consultative support.

You are also required to perform these job functions:
To provide post-sales customer service support / troubleshooting support through email/phone/chat to the clients B2B customers

To support advertising customers and deliver consultative support

Perform data analysis to improve advertising customer experience and ensure higher return in investment

Gather client and partner feedback to enhance ad products and the customer experience

May take outbound calls as needed

Any additional duties that may be assigned based on business needs

Agents can understand the main ideas of complex text on both concrete and abstract topics, including technical discussions in their field of specialization

Agents can interact with a degree of fluency and spontaneity that makes regular interaction with native speakers quite possible without strain for either party

Agents can produce clear, detailed text on a wide range of subjects and explain a viewpoint on a topical issue given the advantages and disadvantages of various options.

Who are we looking for?

Candidates must have completed at least 2 years in College or possess Bachelor’s/College Degree, in any field. Professional Degree in Media related or Marketing will be an added advantage

Call Centre Experience: 2-3 years of customer support experience via phone, email, and chat

Omni Channel Experience is required (Phone, Chat, and Email)

Experience working with direct consumers B2C environment

Highly self-motivated, energetic with a positive attitude

Strong communication skills

Technical Skills (must have knowledge on basic troubleshooting)

High attention to details and follow through

An effective team player who can also work independently

Proven ability to deal with problems and solve them effectively

Who is TDCX?
TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 350 industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.