Service Manager

ING | Manila | PH

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If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Service Manager - ING below matches your qualifications. Good Luck: D

The candidate is responsible for supporting the business teams in service management (SM). This covers the creation, setup and maintenance all needed SM…...

OVERALL FUNCTION
The candidate is responsible for supporting the business teams in service management (SM). This covers the creation, setup and maintenance all needed SM documentation, reporting, service meetings and aligning demand for new and existing activities. This is a global bank-wide scope so the candidate will have continuously interactions with all business partners – excellent communication skills are vital. As part of the global Frameworks and Control team, the candidate ensures the ING framework is correctly applied; and will provide input and assistance in further maturing and rolling out the framework. KEY RESPONSIBILITIES
  • Coordinate with the business partners globally and with provider business teams in setting up the SM documentation & reporting requirements of services delivered towards the group.-Manage timelines for delivery of documentations so new migrations/clients are not blocked on SM. Where needed, report pro-actively when timely delivery is at risk or an issue
-Apply framework without being too rigid -
  • Report on progress, impediments and results towards the global team
-Capture and report on concerns wrt to the framework ; provide proposals for improving it-Prepare, maintain and deliver service management reports on volumes, KPIs and value to stakeholders. This involves some junior level reporting run- and adjustment tasks.-Organize service review calls meetings with stakeholders/CoE, create minutes, chase completion of agreed action, and pro-actively work on identified improvements-Keep supply & demand for the services aligned by creating and reviewing the year plan, solving impediments, escalating when necessary, and proposing process improvements-Support the service owner in their deliverables, such as strategic service reviews
  • SLA Reporting

Information :

  • Company : ING
  • Position : Service Manager
  • Location : Manila
  • Country : PH

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Service Manager job info - ING Manila above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Service Manager job info - ING Manila in 10-06-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 10-06-2024

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