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Chatbot & Self-Service Experience Specialist (Hindi Speaking)

Avantice Corporation | Manila | PH

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We're committed to bringing passion and customer focus to the business. The position exists in order to represent the business in assisting, responding and…...

Chatbot & Self-Service Experience Specialist (Hindi Speaking) Its fun to work in a company where people truly BELIEVE in what they are doing!

Were committed to bringing passion and customer focus to the business.

The position exists in order to represent the business in assisting, responding and resolving customer issues via the service journey (self service and chatbot) with the objective of ensuring a positive customer experience and satisfaction by providing a quality level of service consistent with accurate information and in a timely manner within the limits of the customer service policies and procedures, service quality guidelines, business rules and license regulations. The position exists in order to represent the business in assisting, responding and resolving customer issues via the service journey (self service and chatbot) with the objective of ensuring a positive customer experience and satisfaction by providing a quality level of service consistent with accurate information and in a timely manner within the limits of the customer service policies and procedures, service quality guidelines, business rules and license regulations.

Job Description
1. Customer Servicing
  • Assists, responds, assess, records, escalates and resolves customers requests, queries, concerns and complaints in order to address questions and help creates positive customer experience by providing quality level of service consistently with accurate information and in a timely manner.
2. Encourage Self-service
  • Identifies, suggests, informs and provides self service answers within the chatbot best suited to the customers needs in order to increase engagement and containment of customers within the chatbot and to encourage self service actions leading to reduced reliance on manual workflows.
3. Content Validation
  • Reads, comprehends, composes, translates, validates, reviews and maintains communication contents from business to customers.
4. Data Analysis and Reporting
  • Reads, comprehends & analyses data from systems. Data Accuracy Validation, Heatmaps and data trends in GA/Matomo/Tableau

Job Requirements
  • Candidate must possess at least a Diploma in any field with Customer Service Experience
  • General knowledge of e-commerce business with understanding of good customer service
  • Integrity, Innovative, Customer Centric mindset, Attention to detail, Outstanding communication skills, Experience in customer service is essential
  • Good time management with ability to work under pressure for a results-oriented approach
  • Willingness to work on rotating shift
  • Proficient in English & native language (Hindi)
  • Working knowledge in MS Office
  • Basic analytical / information gathering skills
  • Understands workflow process and improvements
  • Tech savvy with service support software and relevant computer programs
  • Basic coding knowledge such as VBA, macros

If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us! Job ID JR100022

Information :

  • Company : Avantice Corporation
  • Position : Chatbot & Self-Service Experience Specialist (Hindi Speaking)
  • Location : Manila
  • Country : PH

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Chatbot & Self-Service Experience Specialist (Hindi Speaking) job info - Avantice Corporation Manila above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Chatbot & Self-Service Experience Specialist (Hindi Speaking) job info - Avantice Corporation Manila in 04-07-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

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Post Date : 04-07-2024

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