Process Associate

Genpact | Muntinlupa | PH

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Genpact with the position of Process Associate - Genpact which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Process Associate - Genpact below matches your qualifications. Good Luck: D

This role is to answer incoming calls from customers and do outbound calls to make payments, answer inquiries and questions, handle complaints, troubleshoot…...

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Process Associate, Customer Care This role is to answer incoming calls from customers and do outbound calls to make payments, answer inquiries and questions, handle complaints, troubleshoot problems and provide information about invoice concern from US Based customer regarding their Solar Panel.
 Responsibilities:
  • Answer calls and respond to emails
  • Do outbound calls, collect from past due accounts and assist customers in payment arrangements
  • Handle customer inquiries both telephonically and by email
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Enter new customer information into system
  • Update existing customer information
  • Process payments
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures
Qualifications we seek in you Minimum Qualifications:
  • College degree or equivalent
  • Proficient in relevant computer applications
  • Required language proficiency
  • Knowledge of customer service principles and practices
  • Knowledge of call center telephony and technology
  • Some experience in a call center or customer service environment
  • Good data entry and typing skills
  • Knowledge of administration and clerical processes
Preferred Qualifications:
  • Verbal and written communication skills
  • Listening skills
  • Problem analysis and problem solving
  • Customer service orientation
  • Organizational skills
  • Attention to detail
  • Judgment
  • Adaptability
  • Team work
  • Stress tolerance
  • Resilience

 Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.


JobProcess Associate

Primary LocationPhilippines-Muntinlupa City

ScheduleFull-time

Education LevelBachelors / Graduation / Equivalent

Job PostingApr 24, 2024, 1:59:09 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time


Information :

  • Company : Genpact
  • Position : Process Associate
  • Location : Muntinlupa
  • Country : PH

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Process Associate job info - Genpact Muntinlupa above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Process Associate job info - Genpact Muntinlupa in 24-04-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 24-04-2024

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