GSOC Service Delivery Specialist - Hosting

Location: PH - Philippines - A5R0
Goodyear Talent Acquisition Representative: Kerr Bianca Beech
Sponsorship Available: No
Relocation Assistance Available: No

This position will be a member of the Global IT Infrastructure Services organization, responsible for professional and technical work related to hosting services.

This is an advanced service supporting role, primarily responsible for the transitional and operational tasks and duties in support of hosting service implementations that span across a broad range of global services and solutions. The primary focus of this role will be on UNIX and Linux Operating systems.

Job Responsibilities

• Performs timely response and resolution to requests and incidents raised through various channels of support including but not limited to ticketing systems, email, chat, in-person, phone, etc.

• Ability to perform remote troubleshooting and provide clear instructions

• Follow through to resolution, or escalation to the appropriate team, while maintaining appropriate documentation requirements

• Administers maintains and monitors UNIX/Linux systems running in both the data center and our plant environments

• Maintains maximum availability of mission-critical systems around the globe and ensures availability and accessibility

• Manage small to medium projects within area of specialization and across functional groups

• Provides technical leadership for small to medium project teams

• Monitor to maintain system performance (availability, utilization, throughput, and uptime), while testing for weaknesses or vulnerabilities to ensure system security, stability, and availability

• Conduct analysis reporting, performance tuning, and troubleshooting in coordination with internal and external escalation points

• Works with application teams and internal customers by providing references and support to leverage best practices within our environment

• Contribute to and maintain system standards

• Flexibility in work schedules, including evening, weekend, holiday, and rotating shift requirements. Ability to run break-fix incident resolutions that may have on-call requirements

Job Requirements

• 4-6 years of experience with the following:

• Manages and maintains UNIX and/or Linux Server environment including monitoring, maintenance, and troubleshooting in large environments

• Advanced knowledge of Linux operating systems

• Shell and/or Perl scripting hands-on experiences

• Demonstrated successful experience in developing efficient and effective solutions to business problems

• Good understanding of networking technologies and protocols

Knowledge, Skills, and Abilities
Practical knowledge of the following:

• ITIL Methodology – Foundations

• Vendor Engagement

• Customer Experience Provider

• Escalation Management

• Change Management

• Incident/Problem Management

Operations and Support

• Will be required to support enterprise-wide, mission-critical UNIX and Linux operating systems with little support or assistance

• Will be involved with the planning, installation, implementation, and configuration of company UNIX and Linux operating systems Incumbent will be required to write necessary procedures and develop standards

• Will be required to participate in 24*7 on-call support

• Will analyze and participate in the security and data integrity controls for all of the UNIX and Linux resources

• Will participate in the analysis and design function for new and existing systems to ensure adherence to technical standards, data standards, and integration with other applications

• Will be involved with the planning and implementation of UNIX and Linux backup and recovery procedures

Required technical skills

• Unix and/or Linux operating system advanced administration

• Shell and/or Perl scripting

• Good understanding of networking technologies and protocols

Desired technical skills

• Configuration/administration of virtual machine using VMware

• Red Hat satellite knowledge

• Operating system clustering experience

#LI-Hybrid

Goodyear is one of the world’s largest tire companies. It employs about 64,000 people and manufactures its products in 47 facilities in 21 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate.