Commercial Banking - Client Training Associate

JOB DESCRIPTION

Joining our team as a Client Training Manager means that you will be part of a dynamic and collaborative team that values excellence in client service. You will have the opportunity to develop your skills and knowledge while contributing to the growth of our business.

As a Client Training Manager within our Commercial Banking team, you will successfully manage all deliverables including team productivity, employee and client satisfaction. You will act as a subject matter expert and escalation resource, focusing on identifying and implementing process improvements and efficiencies. You will manage a team of client trainers who provide virtual and/or onsite training on our Treasury online platform.

Job Responsibilities:

• Provide day to day support, supervision, management, and coaching to ensure "best in class" levels of service, develop team goals and strategies as well as managing team performance against service level objectives.
• Facilitate monthly one on ones with all directs to review performance metrics, goals, personal and career development. Ensure successful two-way communication flow to employees through dissemination of staff meeting minutes, training, upcoming product changes, event happenings, and departmental policies.
• Assisting in design, update and facilitate multiple monthly presentations and present senior leaders across different line of businesses.
• Will act as single point of contact for all client training escalations and follow through until resolved.
• Foster partnership and teamwork within other Global Client Access Training teams, Sales and Service, and Product Management personnel.
• Identify and implement process improvements and efficiencies.

Required qualifications, capabilities, skills:

• 3+ years direct people management experience in a manager role.
• Process improvement experience.
• Excellent problem solving, strong oral and written communication skills.
• Effective time management and organizational skills.
• Ability to exercise sound judgment, make effective decisions and meet multiple deadlines.
• Ability to prioritize, handle multiple tasks and work under pressure in a team environment

Preferred qualifications, capabilities and skills:

• Familiarity with Treasury or banking products and services

Schedule: The primary shift is 9:00 AM – 6:00 PM CT with flexibility as needed to cover 7:00 AM – 4:00 PM CT shift or the 8:00 AM – 5:00 PM CT shift

ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.