OTCX Process Expert

To deliver customer service in line with the Maersk brand, customer value proposition and guiding principles
To execute the various export and import customer service processes as per global design We Offer
Maersk being the global leader in the industry, you’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems.
You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded.
On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.
On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically. Key Responsibilities

• Assist customers with their issues keeping close communication with our co-workers locally or overseas in order to ensure prompt handling of exceptions or concerns
• Read and reply to correspondences with both internal stakeholders and customers within SLAs as defined for the specific communication channel
• Propose and support initiatives for continuous improvement of Customer Service processes
• Attend to export- or import-specific processes as assigned in the team, namely:

Import-specific processes

• Complete import process, complying with SLAs and global process design
• Execute pre-arrival and import manifest process
• Facilitate completion of documentation process, closing of open export tasks
• Support with proactive activities that facilitate smooth cargo readiness and delivery order to ensure high levels of customer experience and avoid additional costs
• Work in close coordination with Area Partners on needed follow up to ensure smooth delivery of cargo to the customer as per agreed contract terms

Export-specific processes

• Complete booking process, complying with SLAs and global process design
• Conduct Vessel reconciliation and manifest process as per process design
• Facilitate completion of documentation and invoicing process
• Support with proactive activities that facilitate documentation and cargo release
• Work in close coordination with Area Partners on needed follow up to ensure smooth delivery of cargo to the customer as per agreed contract terms

Required Education/Work Experience

• 2 years shipping, forwarding, supply chain operations
• 2 years customer service transactions/processes and dealing with direct customers
• 1 year coordinating with shipper, warehouse, carriers, end customers

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .