Safety Investigations Specialist II - SME

Uber | Taguig | PH

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Community Operations helps operationalise every new and existing product and idea that Uber comes up with - it's an organisation that touches every part of Uber…...

#Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

About the Team

Community Operations is the heart and soul of our #BuildWithHeart approach at Uber. We work with customers, people earning money on the platform and partners at enormous scale. Community Operations helps operationalise every new and existing product and idea that Uber comes up with - its an organisation that touches every part of Uber!

About the Role

The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers. The Safety Investigations team provides fast and empathetic support to customers during critical moments. We help impacted users by investigating urgent incidents, enforcing safety standards, and taking decisive action to secure accounts, as well as report accurate data and insights to improve safety for all of Ubers customers.

Your Impact in Role:
  • Operations & Escalations Support
  • Nesting Support:
  • Project Management:
  • Queue Management:
  • TL POC
The Experience Youll Bring:
  • Provides support to the agents in the attention of cases, monitors the queue and
    assignment of cases, provides communications to the team about updates,
    refresh or training to the team, follows up on line projects.
  • At least 6 months of customer support experience handling sensitive issues
  • Strong EQ, emotional regulation, communication, problem-solving, and critical
    thinking skills

Information :

  • Company : Uber
  • Position : Safety Investigations Specialist II - SME
  • Location : Taguig
  • Country : PH

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Safety Investigations Specialist II - SME job info - Uber Taguig above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Safety Investigations Specialist II - SME job info - Uber Taguig in 24-05-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

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Post Date : 24-05-2024