Consumer Service Specialist

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of 50,000 pioneers around the globe. The teams in our corporate functions enable the best in our dynamic businesses and in our people to maximize our company’s potential. With our leading brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?

• Respond to inbound consumer communications on Henkel Consumer Brands (Beauty Care & Laundry and Home Care products); Communication via phone calls, email and social media (e-retailer platforms)
• Handles compliments, inquiries and complaints, product usage and ingredients, packaging, environmental and regulatory issues, animal testing, commercials, advertising and promotions, community relations, donation requests, etc.
• Drive good consumer experience, upsell replacement products (for those items that were discontinued), and retention
• Process claims and handles escalations
• Handle other related duties that may be assigned by superior

• Bachelors degree in Business Administration/Management, Communications, or equivalent courses
  
• Preferably with one (1) year relevant experience in customer service obtained in a shared service, BPO, or call center industry
  
• Knowledge in Microsoft Office (Word, PowerPoint, and Excel); SharePoint background is an advantage
  
• Must be a Team player; Skills in Superior customer service, analytical and problem solving, ability to evaluate evidence
  
• Experience with escalations management, quality monitoring, queue management, real time monitoring, or workforce management is an advantage
  
• Amenable to work on a day shift schedule (5:00 AM to 2:00 PM)

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.