Virtual Customer Service Assistant

Are you a flexible and customer-oriented individual with prior experience in insurance customer service? If you possess a friendly, client-first attitude, we invite you to join our team!

• PLEASE DO NOT APPLY IF YOU ARE CURRENTLY EMPLOYED OR WORKING FREELANCE FOR A CLIENT AS YOUR APPLICATION WILL BE REJECTED

RESPONSIBILITIES:

• Provide phone, email, and administrative support services while adhering to quality assurance standards and standard operating procedures.
• Handle incoming and outgoing calls, offering information and assistance regarding insurance policies, coverage issues, customer complaints, and general inquiries.
• Demonstrate precision in verifying customer coverage and processing client policy modifications.
• Proactively engage with customers, addressing complaints with appropriate responses and alternatives, and follow up to ensure resolution.
• Identify opportunities to upsell products and go the extra mile to enhance customer interactions.

REQUIREMENTS AND SKILLS:

• Minimum of one year virtual assistance or BPO experience or in a customer-facing role handling calls, setting appointments, and providing customer support.
• Proficiency in Spanish and/or experience in the insurance service industry is a definite
• Excellent command of the English language and a collaborative team player.
• Self-learner, proactive, and strong interpersonal skills.
• Personal work equipment: Desktop computer with a camera or a laptop computer with WINDOWS Operating System (OS) and MS Office.
• USB noise-canceling headphones.
• Internet speed of at least 25 Mbps, with backup power and internet.
• Willingness to work night shifts (Pacific Standard Time, USA).
• Immediate availability to start

We look forward to considering you for this exciting opportunity!

To be considered for an interview, please submit the following application requirements to recruitment@unleashyourteam.net:

1. UPDATED Resume
2. Skype ID
3. 30-Second video introduction

Job Type: Full-time

Pay: From Php8,500.00 per week

Schedule:

• Evening shift