COE Team Lead I

Uber | Taguig | PH

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Community Operations helps operationalise every new and existing product and idea that Uber comes up with - it's an organisation that touches every part of Uber…...

#Greatmindsdontthinkalike : At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but an outstanding individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

About the Team

Community Operations is the heart and soul of our #BuildWithHeart approach at Uber. We work with customers, people earning money on the platform and partners at enormous scale. Community Operations helps operationalise every new and existing product and idea that Uber comes up with - its an organisation that touches every part of Uber!

About the Role

Our Team Leads are focused on empowering and investing in the continued success of our agents by providing resources and coaching that will build the next wave of leaders at Uber. Team Leads provide and receive feedback, coach and develop employees, as well as manage teams to ensure our customers are well taken care of while managing the teams performance metrics.

Your Impact in Role:
  • Manage team performance and drive results, guide adherence to policies
  • Drive accountability on policies and other guidelines
  • Execute root causes analysis action plans from escalations and agents performance
  • Leverage audit results from Service Quality members and guide towards progressive improvements; identify opportunities for additional training & development
The Experience Youll Bring:
  • People Management Skills: 2 years of experience. Proven ability to coach, mentor and lead people by embodying optimistic leadership. Should also be able to plan for development opportunities for team members.
  • Project Management: Should have basic understanding of Queue mitigation concepts such as Out of Office Shrink and predicting output based on TPH. Should display deductive thinking and be familiar with concepts such as Pareto thinking".
  • Stakeholder Management: Can facilitate, drive meetings with partners and stay on top of new information to pass along to the team; can communicate the why" behind information.
  • Change Management: Flexible and adaptable to handle changes of the business
  • Conflict Management: Knows how to handle internal and external conflicts with ensuring that they still remain professional

Information :

  • Company : Uber
  • Position : COE Team Lead I
  • Location : Taguig
  • Country : PH

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the COE Team Lead I job info - Uber Taguig above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies COE Team Lead I job info - Uber Taguig in 23-05-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

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Post Date : 23-05-2024