Account Manager

Awesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be an Account Manager for our Awesome CX by Transcom Davao site. They will be working cross-functionally between the ACX Team Leads, ACX’s Executive team to provide clear communication in all ends. They will be overseeing ACX Leads and agents to ensure quality control across all inbound inquiries.

Join our Awesome CX by Transcom Family as an Account Manager

• Daily attendance reporting.
• All onboarding/offboarding processes on ACX; Manage peak staffing needs and seasonality, ensuring key holidays or other identified volume spikes are planned for across ACX Team Leaders and aligned with CX.
• Running all team-building events.
• Reporting to the ACX Executive of any team performance/behavior or issues.
• Developing Team Leads for continued training/guidance.
• Supporting TL’s targets for KPIs; Ultimately responsible for the program’s level of quality and KPI performance; works closely with the campaign and client to align efforts with auditing, coaching, and calibrating agent performance.
• Assisting with the hiring process of the campaign for Tier 1 agents.
• Providing relevant reports for the performance of the team.
• Drive and maintain acceptable levels of agent and team leader attendance across the program.
• Work closely with ACX Team Leaders and the campaign to drive optimal agent performance, identify and address any needed improvements and report progress to the campaign HQ.

To be successful in this role you must…

• At least 1*-2 years of experience as an Account Manager in a BPO* setting
• Experience in chat or email management campaigns
• Excellent verbal and written communication skills.
• Good critical thinking and problem-solving skills.

What Life at Awesome CX by Transcom is like

Awesome CX by Transcom inclusive culture is rooted in wellness & fun. Culture doesn’t equal perks! Weve got great amenities, suited to every need. You’ll be hard pressed to find a company that doesn’t say they have great culture, so what makes us different?

Wellness:

At Awesome CX by Transcom, we want to take care of our greatest assets, our people! We are sure to prioritize the whole person, not just their professional life, but their personal one as well. Knowing that happy and healthy employees make top performers.

The health and well-being for all Awesome CX by Transcom team members is, and will remain, our greatest priority. Accessibility to health care means an onsite care center, STD testing, as well as insurance equality for everyone to ensure that every person has peace of mind.

One of our core values is “good vibes”. We like to think that we provide an awesome environment to support as many good days as possible. However, on the inevitable, yet occasional bad days, we offer resources such as an in-house psychologist, mental health courses, as well as a dance and yoga studio to help give our team a boost.

Free daycare facilities give our teams one less thing to worry about while at work. By providing a safe place for kids to learn, play, and grow, Awesome CX by Transcom helps the parents on our teams focus on their work knowing their kids are well taken care of.

True to our value of “Keeping It Real” we encourage our team members to come as they are and be their authentic selves at work. We celebrate each other’s differences, whether that is by honoring a cultural holiday or celebrating Pride month!

Career Development - At Awesome CX by Transcom, we look to support our customer experience specialists just as much as they are committed to supporting your customers. A vast variety of training and education give our agents the tools they need to thrive and succeed.

Awesome Cares - community involvement and charitable contributions The importance of giving back to our community is embedded in our DNA, which is why one of our values is “Do the right thing”. We take responsibility for the impact we can make on our brands, our people, and our planet.

Fun:

At Awesome CX by Transcom we work hard, we play harder! After all, what’s life without a little fun? We believe that a culture that creates long lasting happiness is a culture that delivers client results. Our in-office amenities and team building excursions contribute to Awesome CX by Transcom’s cool-ture.

Work doesn’t have to be boring… We bring the fun to the workplace…

• Life size chess board
• Putting green
• Waterfalls
• Dance and yoga studio
• Pingpong tables
• Cafes
• Collaborative Workspaces
• Dog friendly

Our teams are more like family. That’s in large part due to our team building events and off site excursions. From fun happy hours after work, to amazing sightseeing trips, there’s so much we have to offer to bond our team together.

Year end party - honestly, we can’t even explain it. You’d have to see it to believe it. This is an unforgettable time of year for our teams to get together and celebrate their accomplishments.

Dog friendly office spaces. Our workspaces are so fun your furry friends will even want to join, and they’re welcome. Just think about it - bring your dog to work every day, everyday!

Our dedication to ensuring employee happiness goes above and beyond. And by that, we mean that we have a whole happiness team whose job is to bring joy into the office. From celebrating team members’ birthdays, to recognizing amazing accomplishments, the happiness team is there to put a smile on everyones face!

Job Type: Full-time

Pay: Php50,000.00 - Php55,000.00 per month

Benefits:

• Health insurance

Schedule:

• 8 hour shift
• Night shift
• Rotational shift

Supplemental pay types:

• 13th month salary
• Overtime pay