Team Leader

Job Overview: We are seeking a highly organized and proactive Virtual Team Manager to join our team. This role will be responsible for supervising all VA team responsibilities, ensuring production and execution are up to company standards. The ideal candidate will oversee various aspects of our operations, including resident retention efforts, supervising marketing activities, appointment setting, analytics, and management assistance. This role requires excellent leadership skills, strong analytical abilities, and a knack for problem-solving.

Key Responsibilities:

• Resident Retention Efforts:
• Develop and implement strategies to increase resident retention to a 70% renewal rate.
• Conduct regular check-ins with residents to address concerns and gather feedback.
• Follow up on work orders to ensure timely completion and resident satisfaction.
• Supervising Marketing:
• Ensure all social media posts are scheduled for properties at least 3 times per week per property.
• Oversee the preparation and sending of monthly newsletters for each property.
• Ensure 5-star reviews are remarketed weekly.
• Oversee Craigslist marketing and birthday recognition efforts.
• Ensure all retention marketing activities are completed.
• Supervising Appointment Setting:
• Lead and manage the appointment setting team, ensuring each team member meets performance goals each day.
• Spot check calls occasionally to maintain quality.
• Address low performance and bring productivity issues to the owner’s attention.
• Supervising Analytics and Management Assistance:
• Ensure all managerial tasks are progressing as planned.
• Perform check-ins through Asana on all tasks.
• Analyze data to provide insights on operational efficiency and performance.
• Assist in creating reports and presentations for management.
• Identify areas for improvement and suggest actionable solutions.
• Organizing and Structuring VA Responsibilities:
• Delegate tasks to virtual assistants and ensure timely completion.
• Provide training and support to VA team members, reinforcing and educating as necessary.
• Implement and maintain organizational systems and processes.
• Reporting Problems and Developing Solutions:
• Act as the primary point of contact for problem reporting.
• Analyze issues, develop potential solutions, and present them to the owner for selection.
• Implement chosen solutions and monitor their effectiveness.

Tools and Software:

• Asana
• Slack
• Resman
• KnockCRM
• Google Suite

Team Management:

• Supervising 4-6 virtual assistants.
• Weekly scorecards and monthly production reports.
• Primary targets: Lead Conversion to Lease and Renewal Rates.

Qualifications:

• Minimum of 10 years of proven leadership capabilities and project management experience.
• Certifications related to the position are highly desirable.
• Strong understanding of marketing principles and strategies.
• Excellent organizational and multitasking skills.
• Ability to work independently and make informed decisions.

Skills:

• Leadership
• Communication
• Project management
• Experience in property management or real estate is a plus.
• Knowledge of social media management and digital marketing.
• Strong problem-solving skills and the ability to develop effective solutions.

Working Conditions:

• Working hours: 9am-5pm CST.
• Fully remote position.

Salary and Benefits:

• Pay range: PHP 40,000 to PHP 60,000 per month.
• Benefits: Paid time off, US holidays, education reimbursement.

Company Information: We are a growing Asset Management and Property Management company expanding its virtual support team. Our mission is to provide the best service to our residents to improve our communities. Our core values are:

• Make it Happen (No Excuses)
• Team First (Be a Team Player)
• Commit to Excellence (Get Better Every Day)
• Own Your Role (Ownership)
• Uncompromising Integrity (Always do the Right Thing)

Reporting Structure:

• Reports directly to the Owner and Regional Manager.
• Collaborates with marketing, on-site teams, and accounting.

Other Requirements:

• No specific additional requirements beyond those listed above.

Job Type: Full-time

Pay: Php35,000.00 - Php60,000.00 per month

Benefits:

• Flexible schedule
• Pay raise
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends

Supplemental pay types:

• Anniversary bonus
• Bonus pay
• Performance bonus
• Quarterly bonus
• Yearly bonus

Experience:

• Leadership & Management: 5 years (Required)
• Marketing: 2 years (Required)