Customer Success Representative
Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Booth & Partners with the position of Customer Success Representative - Booth & Partners which was opened this.
If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Success Representative - Booth & Partners below matches your qualifications. Good Luck: D
Their approach combines groundbreaking medication with coaching, support, and sustainable lifestyle adjustments to facilitate long-lasting weight loss....
Their approach combines groundbreaking medication with coaching, support, and sustainable lifestyle adjustments to facilitate long-lasting weight loss.
Job Summary:
Handle email and Slack inquiries/issues on time. Respond to patient/customer questions via Zendesk. Review, complete, and close tickets that are assigned. Communicate in a kind, compassionate, and professional manner with patients as this is a very underserved community that deserves optimal care and treatment. Willing to learn how to use Healthie (the electronic health record we use). Complete daily checklists.
Overall, a Customer Service Representative plays a pivotal role in ensuring that patients have a smooth and positive experience when using our telehealth service while adhering to privacy and security regulations. They are often patients first point of contact and contribute significantly to Fridays reputation and patient satisfaction.
Responsibilities:
- Organizational and Tracking skills
- Answering emails, or messages from patients seeking assistance
- Providing guidance on how to schedule appointments, access the telehealth platform (Healthie), and navigate the online patient portal.
- Assisting patients with technical issues related to telehealth software or mobile applications, such as login problems, video/audio issues, or troubleshooting.
- Managing appointment bookings and cancellations for patients, ensuring accurate scheduling and timely reminders.
- Verifying patients insurance information is uploaded (and if it isnt, assist in uploading insurance information) and explaining the telehealth billing process, co-pays, and deductibles.
- Educating patients about the telehealth process, including consent forms, privacy policies, and security measures to ensure confidentiality.
- Addressing billing inquiries and disputes, assisting patients in understanding their invoices, and coordinating with the billing department as needed.
- Resolving patient complaints, concerns, or disputes in a professional and empathetic manner to ensure a positive patient experience.
- Collaborating with healthcare providers to facilitate telehealth appointments, relay patient information, and address any issues or questions they may have.
- Accurately recording patient information, interactions, and service requests in the companys database or customer relationship management (CRM) system.
- Participating in quality assurance programs to ensure adherence to telehealth best practices and providing feedback to improve service quality.
- Staying up-to-date with healthcare regulations and telehealth industry standards to ensure compliance with legal and ethical guidelines.
- Participating in ongoing training programs to enhance knowledge of telehealth technology and patient support skills.
- Collaborating with other departments such as IT (from Healthie), OpenLoop (clinical group) and operations (co-founders of Fridays) to address patient needs and improve the overall telehealth experience.
- Generating reports on customer inquiries, trends, and feedback to help the company make data-driven improvements to its services.
- Demonstrating excellent communication skills, empathy, and active listening when interacting with patients to build trust and rapport.
Requirements
- Ability to resolve and assist customers effectively, going beyond just providing links to genuinely help and address customer issues.
- Experience in customer support, preferably within the healthcare support industry (experience with platforms like Healthie is a plus).
- Bright and proactive individual with excellent problem-solving skills.
- Proficiency in Zendesk, RingCentral, and Slack for effective customer support ticket management, communication, and internal team collaboration.
- Strong communication skills, both written and verbal.
- Must have Fiber Optic internet with at least 25 Mbps bandwidth
- Must have a backup desktop or laptop with the latest OS
- Must be able to work from 9PM-6AM Monday to Friday (with a possibility of weekend schedule)
Benefits WHAT WE OFFER:
✔ Great Place to Work-Certified Company
✔ Premium HMO
✔ Holistic employee experience
✔ Work-from-home and hybrid work setup
✔ Rewards and incentives
✔ Monthly engagement activities
✔ Career advancement opportunities
✔ Paid referral program
Information :
- Company : Booth & Partners
- Position : Customer Success Representative
- Location : Hybrid work in Makati Central Post Office
- Country : PH
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Success Representative job info - Booth & Partners Hybrid work in Makati Central Post Office above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Success Representative job info - Booth & Partners Hybrid work in Makati Central Post Office in 04-07-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.
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Post Date : 04-07-2024
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