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Customer Experience Executive

Probe CX | Quezon City | PH

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Probe CX with the position of Customer Experience Executive - Probe CX which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Experience Executive - Probe CX below matches your qualifications. Good Luck: D

Attainment At least High School Graduate. At Least 6 months of continuous work experience as a customer service representative / Quality Analyst or related…...

HIRING PROFILE
Educational:

  • Attainment At least High School Graduate

Desired Years of Experience:

  • At Least 6 months of continuous work experience as a customer service representative / Quality Analyst or related Industry

Desired Industry Exposure BPO:

  • Any industry experience

Desired Role Exposure:

  • Prior BPO experience as a Customer Service Representative
  • Prior experience as a Quality Analyst/ Team Leader


JOB SUMMARY:
The Customer Experience Executive will receive training and is expected to have mastery and knowledge of the BNPLs features, benefits, quality and other service packages which can be made available to customers in the future. The primary responsibility is to respond to customer service inquiries via phone and/or email. These inquiries include but are not limited to: account maintenance, payment schedule movement, order declines, waive/refund fees, etc.


MINIMUM REQUIREMENTS:
  • High-level communication skills both oral and written
  • Competent in the use of MS products/ Google and call centre tools
  • Able to quickly build rapport and gain trust
  • An approachable, confident and competent phone manner
  • Meticulous attention to detail and understanding of the importance of getting
things right the first time
  • A multi-tasker with experience working across multiple channels
  • Process-driven but a nimble learner with the ability to adapt quickly when
circumstances require it
  • Ability to problem-solve, negotiate and resolve conflict constructively
  • Maintains customer-centric attitude under pressure
  • Act with urgency
  • Flexible with their working days and happy to be slotted into a rotating roster
  • Being a team player along with being able to work independently

PREFERRED REQUIREMENTS:
  • Experience working in a financial/collections account
  • Influences and engages

Information :

  • Company : Probe CX
  • Position : Customer Experience Executive
  • Location : Quezon City
  • Country : PH

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Experience Executive job info - Probe CX Quezon City above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Experience Executive job info - Probe CX Quezon City in 27-05-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

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Post Date : 27-05-2024

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