Recruitment Specialist

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! A SNAPSHOT OF YOUR ROLE You are being eyed to join the Recruitment Team. As a Recruitment Specialist, you are one of the front-liners in providing excellent customer service through accurate profiling. You are expected to work hand in hand with the HR and Operations team in delivering the requirement through endorsement of candidates with the right skillset required by the campaign. You are instrumental in ensuring 100% delivery of target for all campaigns. As a Recruitment Specialist, you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy. Below is an in-depth description of your responsibilities: Account Management:

• Understand profiles of new campaigns.

• Knowledgeable of the profiles of the existing campaigns.
• Following through on the approved contractual requirements and pay of the roles.
• Continuously calibrates on profile/hiring process for each LOB.
• Partnership with Supervisors and Ops HMs.
• Good understanding of what makes the business successful (ops metrics, ops org structure, ops performance & retention strategies, growth plans).

• 100% Fulfillment of account hiring requirements

Stakeholder Management/Client Management

• 100% Fulfillment of account hiring requirements.
• Ensure that follow-through on the agreed process and profile is in place.

• Determine what updates are essential and necessary.
• Know who the stakeholders are - what do they need, what they expect?
• Has good understanding of the business, effectively works on the implemented recruiting strategies.

Support Relationships

• Recruiting support and implementation of shared plans/ initiatives with other departments.

Reporting and Analytics

• Follow-throughs on reports which stakeholder should be updated on.
• Accurate reporting format, including essential information and data.

• Can clearly discuss and articulate provide objective of the report, trends and outcome of the data
• Uses the analytics data to make recommendations to address gaps or optimize output
• SCOPE: Client and Program Leaders/Hiring Managers, Impact is across the site assignment

Administrative

• Process Compliance and Policy Adherence

WHAT SUCCESS LOOKS LIKE

• 100% requisition fulfillment across the board
• Successful reassignment of displaced employees

• Strong working relationships with clients and other stakeholders
• Continuous growth and development for the entire team

WHAT WE VALUE We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each with other.

Join the A-Team and experience the A-Life!

About Us

Acquire BPO is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail.
Were an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. Were recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence.
As a dynamic organization with the ability to take your career to the next level, were looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.
Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to privacy@acquirebpo.com . Please refer to our Privacy Policy at https://acquirebpo.com/au/privacy-policy/ Read More