SNOW Business Systems Analyst

About Dexcom

Founded in 1999, Dexcom, Inc. (NASDAQ: DXCM), develops and markets Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes. The company is the leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. Since the company’s inception, Dexcom has focused on better outcomes for patients, caregivers, and clinicians by delivering solutions that are best in class - while empowering the community to take control of diabetes. Dexcom reported full-year 2022 revenues of $2.9B, a growth of 18% over 2021. Headquartered in San Diego, California, with additional offices in the Americas, Europe, and Asia Pacific, the company employs over 8,000 people worldwide.

Meet the team:

As a ServiceNow Business Analyst, you will ensure successful project outcomes by bridging the gap between business needs and technical solutions, managing requirements, and overseeing testing.

You will collaborate with project and operations managers, as well as architects, to establish strong partnerships with the clients business teams. This involves a deep understanding of the clients business goals, fostering rapport and trust. You will play a crucial role in translating both business and technical requirements into user stories and acceptance criteria. This translation ensures a cohesive understanding and alignment across diverse cross-functional teams involved in the project.

Where you come in:

• You will conduct thorough requirements gathering, asking the right questions to stakeholders, including project sponsors, business unit managers, subject matter experts, and power users. Employs various methods, including unstructured and structured interviews, prepared documents or questionnaires, document review, observation, and showback or prototyping.

• You will translate business and technical requirements into user stories and acceptance criteria, ensuring a common understanding across cross-functional teams.

• You will validate and confirm responses, ensuring no room for misinterpretation after requirements gathering.

• You will collaborate with managers and architects to establish partnerships with business teams to ensures a deep understanding of the clients business goals.

• You will assist in managing and executing testing activities, ensuring that solutions meet requirements and quality standards.

• You will implement ServiceNows resource for methodology, best practices, and accelerator documents.

What makes you successful:

• Your 2 year of related experience

• Your 3+ years of experience as ServiceNow Business Analyst

• Your ServiceNow Certified System Administrator

• Your ServiceNow Micro-Certification

• Bachelors degree or equivalent from a four-year College

What you’ll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community .

• A full and comprehensive benefits program.

• Growth opportunities on a global scale.

• Access to career development through in-house learning programs and/or qualified tuition reimbursement.

• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

#LI-Hybrid

Please note: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Dexcom’s AAP may be viewed upon request by contacting Talent Acquisition at talentacquisition@dexcom.com.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dexcom Talent Acquisition at talentacquisition@dexcom.com.

View the OFCCPs Pay Transparency Non Discrimination Provision at this link .

Meritain, an Aetna Company, creates and publishes the Machine-Readable Files on behalf of Dexcom. To link to the Machine-Readable Files, please click on the URL provided: https://health1.meritain.com/app/public/#/one/insurerCode=MERITAIN_I&brandCode=MERITAINOVER/machine-readable-transparency-in-coverage?reportingEntityType=TPA_19874&lock=true

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

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