Specialist - Corrigo System Administration

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Job DescriptionDuties & responsibilities
The Technical Team acts as the first and second Level of escalation for platform issues/limitations identified by Users, Key Stakeholders, Corrigo Tech and CSC Service Team.

The Specialist - Corrigo System Administration is responsible for conducting the discovery process on new features and functionalities introduced during version upgrades and service updates. Also performs system configuration, conducts tests to address workflow process requirements, data administration and user support for all active Corrigo accounts in APAC. Share knowledge, learning and leverage with the wider group using Corrigo

Specialist - Corrigo System Administration shall perform the following tasks:
Flexibility to regularly rotate through different technical specialties and skill sets. Initiate the discovery process on new features and functionalities of the platform and leverage this as efficiencies to the Account Teams. Perform tests and solutions to account requirements or issues/gaps identified on Account System Configurations in Corrigo Property data Provide technical configuration support to Service Team, end Users and Clients for a specific requirement which includes but no limited to deployment, troubleshooting, workflow process requirements.
Audit Database Access and Requests
Analyse and Recommend Database Improvements
Analyse Impact of Database Changes to the Business
Guarantee Database Setup Meets Industry / Client Requirements
Identify User Needs to Create and Administer Databases
Troubleshoot Database Errors
Update Database Permissions
Ensure Data is Secure
Ensure Corrigo Instance Run Efficiently
Ensure Platform Availability
Provide guidance / technical solutions on escalated tickets Ensure proper testing, documentation and closure of all issues Document knowledge in the form of User Guides, Process Maps or Manuals Perform reports and analysis on team performance. Work with development team on product fix and enhancements Strong Technical and Interpersonal Communication.

Responsible for risk management, issue management, incident management and overall escalation / risk mitigation of services offered Assist in overall Governance, Audit and overall resolution of business processes in Corrigo Perform Configuration and Data Audits and initiate remediation to correct audit findings as required Provide coaching and development to Service Team including, but not limited to training, compliance and quality monitoring Coordinate resolution for all levels of escalated issues including those identified by Users, Key Stakeholders and other sources Identify and recommend implementation of processing efficiencies. Participate in professional and personal development programs Adhoc tasks assigned
Performance objectives
Provide solutions to issues reported and see problems through to resolution
Research on new features and functionality, diagnose, troubleshoot and identify solutions to resolve
Ensure compliance to Data Governance Policies and Procedures
Completion of all allocated activities within SLA to support the effective and efficient rollout of Corrigo across the region
Monitor and ensure issues escalated and prioritized
Identify system limitations / operational gaps and drive to ensure closure
Enhance own professional and personal skills
Key skills
Good experience in Stakeholder Management, Change Management, Vendor Management, Risk Management
Sound planning & organizational skills to prioritize work and the ability to drive and motivate the team to meet tight deadlines
Result Oriented, self-motivated and proactive in resolving issues and identifying new opportunities
Strong Analytical and Technical Problem Solving Skills with the ability to provide quick resolutions to problems on hand
Advanced Excel skills
Proven ability to think laterally and see tasks in the context of overall client needs and business objectives
Attention to detail – both verbal, written and numerical
Ability to work well in a team environment with flexibility and is able to readily adapt to changing situations
Employee specification
Bachelor’s Degree in Information Systems / Computer Science/ Computer Engineering / Business IT or other relevant disciplines
With 2-5 years’ experience in helpdesk service delivery
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.