Employee Life Cycle Associate (Fixed-Term)

We are JTI, Japan Tobacco International, and we are present in 130 countries. We have spent years innovating, creating new and better products for the consumers to choose from. This is our business. But not only. Our business is our people. Their talent. Their potential. We believe that when they are free to be themselves, and they are given the opportunity to grow, travel and develop, amazing things can happen.

That’s why our employees, from around the world, choose to be a part of JTI. It is why 80% of employees feel happy working at JTI. And why we’ve been awarded Global Top Employer status, ten years running.

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #JoinTheIdea.

Learn more: jti.com

This job posting will remain open until the vacancy is filled.

An Employee Life Cylce Associate will ensure efficient delivery of services to all stakeholders (entites, regions, employees) in line with agreed Service Level Targets.

Employee Life Cycle Associate is responsible for providing quality and timely end-to-end service addressing employee needs across all P&C areas in accordance with Standard Operating Procedures (SOPs), namely:

• Maintaining data in all system within the GBS scope
• Preparing documents and certifications
• Preparing reports
• Supporting communication within defined procedures
• Promoting my JTI deployment, providing support and advise to Requestors
• Propose SOP updates to accommodate system and process changes
• Assist in documenting new processes and updates existing ones if necessary
• Receiving telephony calls, as necessary

1.) Employee Lifecycle Support

Provide services according to the P&C Service Catalogue including:

• Receive and respond timely to all Employee Life Cycle Stream service inquiries and requests with timely, accurate and professional responses.
• Follow the established standard operating procedures (SOP) when completing tickets submitted via the MyJTI ticketing management system (ServiceNow)
• Validate requests and employee data templates and documents received for maintenance in HR and payroll systems according to the established check list;
• Create and maintain JTI organisational structure in SAP HR and other systems in scope of GBS
• Prepare contractual agreements and letters in accordance with established templates
• Maintain employee lifecycle events according to the corporate and local guidelines in SAP HR and local payroll systems;
• Ensure data and documents readiness for payroll run (if applicable);
• Notify relevant parties on employees data changes;
• Support employees with access to T&E application and corporate credit card provisioning;
• Support employee enrollment into relevant benefits plans;
• Support employee enrollment into ESPP program, manage all requested modifications;
• Update and release communication to employees related to regular P&C processes (i.e. annual personal data validation or tax submissions);
• Provide reports with defined standards and templates

2.) SOPs and related Documents Updates

• ELC Associate updates the related working documents and procedures if case of changes.

3.) MyJTI support

• ELC Associate provides advisory support to JTI community on how MyJTI should be used, and what is the most appropriate and efficient way to request necessary services from GBS.
• He/she captures user feedback and address it to MyJTI power users for further system improvements.

• A Bachelors Degree holder
• Fresh graduate or 1-2 years of experience in a multinational organization in a similar role, preferably with hands on SAP HR experience
• Experience in an administrative role is a plus
• Fluent written and spoken English. Other languages would be an asset.
• Good knowledge of process
• Good understanding of Organizational Management principles is required
• SAP CRM knowledge is a plus
• Strong Customer Service Mindset
• Understanding cross-cultural sensitivity
• Excellent team player, open minded and flexible
• GBS related certification is a plus (Certified GBS Professionals Program, etc.)
• Working knowledge of winshuttle, photoshop/paint is a plus.
• Has basic MS Office skills

• Flexible working arrangements
• Have access to over 200 company training
• Be part of a truly international and diverse company with over 40,000 employees in 130 countries.
• Experience the culture of an Investors in People certified company
• Find out why 9 out of 10 employees recommend us to a friend.
• Understand why 9 out of 10 employees say they feel free to be themselves

Thank you for applying!

We will make sure to give you feedback 2 weeks after the application deadline.