ServiceNow Administrator

Job Description

Grow with the best. Join a smart, creative, and inspired team that works behind the scenes to support operational excellence. Our functional services teams (FSTs) provide services to over 20,000 employees worldwide. Bringing together individuals with diverse backgrounds, talents, and expertise, our FSTs are vital to making our Company stronger.

The ServiceNow Administrator will be responsible for building, supporting, and maintaining our global ServiceNow environment. The location of the position is in Manila, Philippines.

Key Responsibilities

• Day to day development, administration, and maintenance of Stantec’s ServiceNow environment.
• Work closely with the broader ServiceNow functional team and business partners to create, support, and expand the ServiceNow Platform, including recommendations for more efficient and effective methods and processes.
• Research, coordinate, and implement upgrades, maintain data between ServiceNow and other systems, and create reports and dashboards.
• Build and maintain internal technical documentation, manuals, policies, and processes.
• Consult with other IT groups and business partners to configure and improve ServiceNow capabilities in accordance with ServiceNow and ITIL best practices.
• Provide technical mentorship to the current Service Management Support Team as well as other IT teams.

Job Requirements

• ServiceNow Certified System Administrator status is mandatory.
• Working experience and knowledge of ServiceNow Incident, Problem, Change, Request and Knowledge Management are mandatory.
• Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production.
• Minimum of 3 years implementing and supporting the ServiceNow Platform.
• Experience using JavaScript, XML, and HTML.
• ITIL Certification (V3 or higher) is desired.