Collections Officer

Security Bank | Makati | PH

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Security Bank with the position of Collections Officer - Security Bank which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Collections Officer - Security Bank below matches your qualifications. Good Luck: D

As a Collections Officer , you will perform collection activities through outbound communication efforts via the bank’s devices and document all transactions…...

Security Bank is one of the Philippines’ best-capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE: SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.

We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.”
Start your BetterBankingcareer with us today.

For the complete list of Security Banks awards, you may visit: https://www.securitybank.com/about-us/awards/
About the Role

As a Collections Officer , you will perform collection activities through outbound communication efforts via the bank’s devices and document all transactions into the collections system for Auto and Business Express loans. You are also responsible to collect due amounts and ensure client information in the database is accurate and up to date.

How you will contribute

  • Perform collections callouts and emails according to the collections workflow using the bank’s collections system.
  • Review client information before and during calls using the collections system and other resources provided by the department.
  • Answer client questions and provide support in resolving complaints, concerns, and issues.
  • Communicate with clients or related parties with the main goal of collecting promises to pay (PTP) and ensure accurate documentation of all transaction information into the collections system.
  • Update the database with all newly acquired client information (phone, address, employer, etc.) in a timely and correct manner.
  • Focus to meet set productivity and efficiency targets, and continuously try to improve his/her performance related to established KPIs.
  • Ensure that all communication with the client is conducted professionally and respectfully.
  • Monitor and reach the yearly and monthly KPIs (Number of connected calls daily, Number of PTPs collected daily, Number of K-PTPs daily, Cash collected from the target (team KPI), % of K-PTP out of all connects, Call-Quality (per methodology of QA).
What we’re looking for

  • Bachelor’s Degree in any field With at least 2 years of experience in Collections
  • Knowledge of the bank’s products and processes, BSP Circulars related to collections particularly Circular 857- Consumer Protection Framework and industry practice in Complaints Management
  • Good verbal and written communication skills
  • Excellent interpersonal skills and ability to adjust and interact with all levels of personnel Must have good critical thinking skills and exercise sound judgment
  • Willing to be assigned in both Alabang and Makati office.
  • With 3 years of relevant experience
  • Should be ok with 100% onsite
  • Should be comfortable with targets
  • Should be ok with shifting schedule
  • Must have very good communication skills
  • Willing to be assigned in both Alabang and Makati office.

Information :

  • Company : Security Bank
  • Position : Collections Officer
  • Location : Makati
  • Country : PH

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Collections Officer job info - Security Bank Makati above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Collections Officer job info - Security Bank Makati in 05-06-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: support@jobkos.com

Post Date : 05-06-2024

Recomendations Jobs