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Service Desk Specialist III

Astreya Partners | Remote in Taguig | PH

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Astreya Partners with the position of Service Desk Specialist III - Astreya Partners which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Service Desk Specialist III - Astreya Partners below matches your qualifications. Good Luck: D

The Service Desk Specialist III will support one of Astreya’s key clients. The role will be responsible for remotely troubleshooting desktop/computer hardware…...

What this Job Entails: The Service Desk Specialist III will support one of Astreya’s key clients. The role will be responsible for remotely troubleshooting desktop/computer hardware and software issues while striving to deliver excellent customer service to the end-user. You need to be an eager learner and put the learning to practice in-line with company and client policies and procedures. Scope:
  • Resolves a wide range of issues in creative ways
  • Seasoned, experienced professional with a full understanding of their specialty
  • Works on problems of a diverse scope
  • Receives little instruction on day to day work, general instruction on new assignments
Your Roles and Responsibilities:
  • Use of ticketing system to track customer issues from initial diagnosis, through troubleshooting, and into resolution or escalation.
  • Aid with computer and mobile hardware and software, printing, office products, electronic messaging and audio-visual technology.
  • Conduct troubleshooting using documented procedures and available tools.
  • Act as customer advocate/liaison to other support staff.
  • Initiate escalations as appropriate to ensure management is aware of problems that are severe in nature or that exceed documented targets.
  • Install and configure Computer and Mobile hardware and software in accordance with published policies/procedures.
  • Deployment and recovery of computer and peripheral equipment.
  • Installs, configures, and supports hardware, software and peripherals to end user workstations.
  • Performs IT-related Move/Add/Change duties for all employees.
  • Track IT hardware assets and their respective configurations for potential reuse or retirement.
  • Create and document routine IT processes and procedures.
  • Balance the demands of daily and routine assignments with long-term projects.
  • Develop strong relationships with internal customers, vendors, affiliates, and peers.
  • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
  • Minimum 3-5 years of Service Desk/IT Help Desk experience in an enterprise environment.
  • Demonstrates good judgment in selecting methods and techniques for obtaining solutions
  • Ability to work independently with minimal supervision
  • Proactive and curious mindset
  • Excellent coordination skills and a team player
  • Ability to identify issues and escalate as needed
  • Excellent written and oral communication skills
  • Strong professional interpersonal and customer service skills
  • Ability to resolve technical issues under pressure
  • Demonstrated clear and effective verbal & written communication skills.
  • Excellent Customer Service experience and follow through with attention to detail.
  • Expertise with Windows operating system and Office 365 suite and other Microsoft applications and toolsets.
  • Experience with IT Knowledge Base and ticketing system.
  • Experience applying ITSM best practices to Incident and Service Requests management.
  • Knowledge of Azure Active Directory.
Preferred Qualifications:
  • Apple Device Certification, Windows certifications, KCS certification, CompTIA A+, and/or other relevant certification or training
Physical Demand & Work Environment:
  • Must have the ability to perform office-related tasks which may include prolonged sitting or standing
  • Must have the ability to move from place to place within an office environment
  • Must be able to use a computer
  • Must have the ability to communicate effectively
  • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Information :

  • Company : Astreya Partners
  • Position : Service Desk Specialist III
  • Location : Remote in Taguig
  • Country : PH

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Service Desk Specialist III job info - Astreya Partners Remote in Taguig above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Service Desk Specialist III job info - Astreya Partners Remote in Taguig in 03-06-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 03-06-2024

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