Front Office Associate

General Information

Country/Region Philippines Province/City Makati City Location New World Makati Hotel Department Rooms - Front Office Job Type Full-time Permanent Job Description

The Front Office Associate ensures quality service to the guests throughout their entire stay. He/she is responsible in performing check-in/ check-out process, assigning rooms, handling reservations, and collaborating with hotel staff. A good candidate should highlight attention to details, communication abilities, basic computer skills and a courteous attitude.
The ideal candidate should have actual experience and thorough knowledge in front office operations. He/she should have a pleasing personality and excellent written and verbal communication skills.
The Front Office Associate should have a thorough knowledge in using OPERA System. He/she also oversees all cash register sales and should thoroughly understand and adhere to cashiering tasks like bill/invoice settlement, posting charges to the guest, Foreign currency exchange etc. He/she must be sales-minded and presents options as well as alternatives to guests and offers assistance in making choices.
Other standard responsibilities

• Comply with the company policies
• Work within all pre-set budgetary limits
• Drive and contribute to the overall efficiency of the department
• Motivate and develop team members
• Maintain the confidentiality and privacy of any confidential documents, matters, and techniques
• Should model the Company’s culture at all times.
• Take on other tasks as may be necessary or required

About Us

New World Makati Hotel is a world-class deluxe hotel located in the heart of Makati. With a thoroughly modern vibe and hints of Oriental influence, the hotel features 578 guestrooms and suites with Residence Club executive floor accommodation, a business center, sophisticated dining options, a well-equipped fitness center with sauna and spa, an outdoor swimming pool, and 1,800 square meters of dynamic function space for meetings and conferences.
The hotel is located directly across Greenbelt, the country’s premier lifestyle shopping center. It is also nine kilometers from Ninoy Aquino International Airport and within steps of many embassies, as well as Manila’s top business addresses and upscale shopping venues.
New World Makati Hotel is part of New World Hotels & Resorts properties, designed for discerning business travelers and vacationers and offers deluxe business hotels and resorts in China and Asia destinations.
Every New World Hotels & Resorts property provides not only a place to stay but also a gateway from the hustle and bustle of city life. Guests will discover a world where the experience is always warm and the care is genuine. Indeed, New World Hotels & Resorts properties are known to be retreats for travelers who desire convenience, privacy and the highest standards of comfort and personalized services.
For more information, visit www.manila.newworldhotels.com.