Technical Support Specialist
Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Cooee Inc with the position of Technical Support Specialist - Cooee Inc which was opened this.
If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Technical Support Specialist - Cooee Inc below matches your qualifications. Good Luck: D
Full time | Pavia, Iloilo (Mid Shift - Onsite). As an IT Specialist, you'll support operations and assist employees with their IT needs....
- Full time | Pavia, Iloilo (Mid Shift - Onsite)
About the Role
As an IT Specialist, youll support operations and assist employees with their IT needs. Responsibilities include providing technical support, managing critical systems, collaborating with teams, and promoting best practices. Join us if youre passionate about driving success in a dynamic environment.
Why Cooee
Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do To be a part of transformation one person, one community, one business at a time.
We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision to transform through connection. We believe this is where the strength of Cooee and our partnerships lie in having clarity and conviction in purpose.
What youll be working on
- Provide technical support and assistance to users via various channels (phone, email, in-person, remote access control) with a focus on quality, responsiveness, and customer satisfaction. Document all activity according to departmental standards.
- Manage and maintain email servers (Outlook, Exchange Server, Google Workspace), VPN, Ubiquiti, Internet, and office servers to ensure seamless functionality and security.
- User creation, password resets, and access configuration in Active Directory and File Server
- Assist with hardware and software configuration, troubleshooting technical issues, and maintaining system security to safeguard data integrity.
- Install, configure, and maintain hardware and software systems, ensuring compatibility and adherence to security protocols.
- Perform IT onboarding process for newly hired employees
- Provide timely technical troubleshooting and problem resolution both remotely and directly to all IT tickets raised.
- Collaborate with IT team members and cross-functional departments to resolve complex technical issues, develop technical documentation, and promote IT best practices.
- Manage asset inventory records for all IT equipment, procure hardware, software, and IT-related supplies, and oversee onboarding/offboarding processes for new employees.
- Conduct regular maintenance tasks on IT systems, including updates, backups, and security patches, to ensure optimal performance and compliance with industry standards.
- Stay updated on IT trends, cybersecurity, and other IT topics to improve our IT systems and processes.
- Perform WFH checks to ensure employees have necessary tools and resources for remote work and manage campaigns to promote IT best practices across the organization.
- Creates documentation and instructional guides for systems/applications procedure
What were looking for
- With 1 to 2 years of experience in technical support or related roles.
- Knowledge of email servers, Outlook, Exchange Server, Google Workspace, VPN, hardware/software setup, and troubleshooting.
- Experience with Ubiquiti and Servers is a plus.
- Strong problem-solving and communication skills
- Ability to work independently and in a team environment
- Knowledge of IT security best practices and data privacy regulations
- Willing to work onsite and can start asap
Benefits
- HMO on 1st day
- Government Benefits
- Paid recommendation program
- Holistic employee experience
- Weekly engagement activities
- Quarterly appreciation program
- Night Differential
Work Setup: Full Time, Onsite
- Mid Shift (2pm to 11pm) - (Iloilo Office) 2nd Floor Iloilo Gateway Hotel & Suites, Brgy. Mali-ao, Pavia, Iloilo City
Job Types: Full-time, Permanent
Benefits:
- Company events
- Health insurance
- Paid training
Schedule:
- 8 hour shift
- Afternoon shift
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Overtime pay
Information :
- Company : Cooee Inc
- Position : Technical Support Specialist
- Location : Remote in Iloilo City
- Country : PH
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Technical Support Specialist job info - Cooee Inc Remote in Iloilo City above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Technical Support Specialist job info - Cooee Inc Remote in Iloilo City in 13-06-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.
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Post Date : 13-06-2024
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