Customer Service

JR-13128: Customer Service | WFO Cebu

Cloudstaff is a leading provider of smarter outsourcing solutions, with its cutting-edge technology, exceptional people practices, superb employee engagement, and unparalleled work-life balance. We have been recognized and awarded twice as one of the Best Companies to Work for in Asia. Cloudstaff is not just another outsourcing provider - we are your true difference maker.

Future-proof your career with Cloudstaff and open the doorway to unlimited success. Join a family of like-minded individuals who value collaboration, respect, and a healthy work-life integration. Together, well create an atmosphere where you can thrive personally and professionally.

13 World-Class Offices Across the Globe
5,000+ Amazingly Talented Cloudstaffers
4.6 ★ Overall Feedback Rating on Glassdoor

Work Setup:
Work From Office
Cebu
Night Shift

RESPONSIBILITIES

• Client Support: Serve as the initial point of contact for clients seeking assistance with debt-related inquiries, providing professional and empathetic support via phone, email, or live chat
• Information Gathering: Obtain essential information from clients to accurately initiate case files. This may include personal details, financial information, and specific details about their debt situation
• Active Listening: Practice active listening skills to understand clients financial struggles, concerns, and goals. Empathize with their situation and demonstrate genuine commitment to helping them overcome debt challenges
• Communication: Maintain clear and effective communication with clients, legal staff, and relevant departments to ensure smooth case handling and timely resolution of client issues
• Case Documentation: Update and maintain accurate client records and case notes in the companys CRM system to ensure comprehensive case histories and easy access to relevant information
• Troubleshooting: Assist clients with common issues and provide helpful solutions or escalate more complex matters to higher-level representatives or the appropriate department

QUALIFICATIONS

• Education: High school diploma or equivalent. Additional education or certifications in customer service or a related field is a plus.
• Previous Experience: Prior experience in a customer service role, preferably in a law firm or financial services environment, is advantageous but not mandatory. Entry-level candidates with a passion for helping others will also be considered.
• Communication Skills: Excellent verbal and written communication skills are essential for effectively assisting clients and conveying complex information clearly.
• Empathy and Compassion: Demonstrated ability to empathize with clients financial struggles while remaining professional and solution-oriented.
• Problem-Solving: Strong problem-solving skills with the ability to analyze situations, identify solutions, and take appropriate actions.
• Organizational Skills: Attention to detail and the ability to manage multiple tasks while maintaining accuracy and meeting deadlines.
• Technology Proficiency: Comfortable using various computer software applications, CRM systems, and communication tools.

About Cloudstaff
Cloudstaff was established in 2005 by Australian internet pioneer, Mr. Lloyd Ernst. The company currently has over 4,000 employees headquartered in the Philippines with a leadership team that consists of both Western and Filipino executives. We help companies be more competitive through smarter outsourcing.

Why will you love working with Cloudstaff?
Cloudstaff is committed to building the #1 Workplace Everywhere, and this is what makes us unique in the outsourcing industry. We take the time to understand what our people need and what it takes to maintain a productive and happy work environment. Everything we do is aimed at providing our staff with a work culture that they can look forward to every single day. From staff engagement initiatives to meaningful perks, we ensure that we do the best we can and that we do it better every time. We take pride in our awesome workforce and we deliberately support their personal and professional development with our specialized training programs and mentoring. Being #1 is not about us, it’s all about our people, it’s all about you!

• Competitive Pay
• Company-Provided PC/Laptop Set-Up & Fiber Internet Connection
• HMO/Medical & Dental Insurance Coverage + 1 FREE Dependent (16th Day Upon Hire Date)
• Rice Subsidy
• Quarterly CS Perks (Groceries & Snacks)
• Work Travel Insurance
• Service Incentive Leaves
• Employee Share Units
• FREE Access to CS Academy Courses
• Ongoing Career Advancement Opportunities
• Social Clubs & Special Interest Groups

Unlock these exceptional Employee Benefits & Perks when you get hired in CLOUDSTAFF!

Job Type: Full-time