Service Delivery Specialist

The company’s language operations platform blends advanced artificial intelligence with human editors, for fast, efficient, high-quality translations that get smarter over time. Unbabel integrates seamlessly in any channel so that agents can deliver consistent multilingual support from within their existing workflows. Making it easy for enterprises to grow into new markets and build seamless customer experiences in every corner of the world.

Based in San Francisco, California, Unbabel works with leading customer support and marketing teams at brands such as Facebook, Microsoft, Booking.com, and Under Armour to communicate effortlessly with customers around the world, no matter what language they speak.

The Service Delivery Specialist will play a crucial role in ensuring the smooth delivery of Unbabel services, including Desktop Publishing (DTP), Subtitling, File Engineering, and Transcreation. This position will focus on order fulfillment, product configuration, and coordination to ensure timely and accurate delivery of our services.
The position is also unique opportunity to contribute to the success of Unbabels service delivery operations while ensuring the satisfaction of our clients.

• Manage the delivery process of Unbabel services, including DTP, Subtitling, File Engineering, and Transcreation;
• Coordinate with internal teams to ensure accurate product configuration and timely delivery;
• Report any issues to be troubleshooted, configuration issues or delivery challenges;
• Maintain organized records of orders, deliveries, and client communications;
• Collaborate with the Sales Operations team to address customer inquiries and resolve issues promptly;
• Assist with special projects and assignments related to service delivery improvement initiatives;
• Other duties as assigned by the Service Delivery Director.

• Near-native level of English with a fully fluid discourse and a superb vocabulary toolkit (absolutely mandatory);
• Familiarity with ticketing systems, preferably Zendesk;
• Experience with Jira or similar project management tools;
• Customer orientation and ability to adapt/respond to different types of characters;
• Ability to multitask, prioritize and manage time effectively;
• Degree or equivalent professional experience;
• Excellent communication skills, both written and verbal;
• Attention to detail and accuracy in order fulfillment processes;
• Commitment to ensuring high levels of customer satisfaction;
• Ability to manage multiple projects and meet deadlines in a fast-paced environment;
• Strong problem-solving skills and ability to work effectively in a team;
• Basic knowledge of Microsoft Outlook, Word, and Excel preferred;
• Highly proficient in computer skills, with the ability to adapt to new software systems quickly;
• Previous experience in a Start-up environment preferred;
• Ability to work different shifts as needed.

• 18 days paid holiday/year with an additional day starting in the 3rd year;
• Health and Life Insurance;
• Government-mandated Benefits.

Unbabel is an Equal Opportunity Employer. We do not discriminate based on ethnicity, religion, colour, sex, gender identity, sexual orientation, age, or mental disability. Not only do we not discriminate, but we celebrate differences. If for whatever reason you need us to make reasonable adjustments and adaptations to our recruitment process, please let your recruiter know.

(We are not accepting candidates coming from recruitment agencies at this moment)