Front Desk Associate

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Front Desk Associate
Various Sites, Philippines
Reporting to Front Desk Supervisor Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment. As Front Desk Associate, you are responsible in ensuring that all visitor, employee, and related personal information are kept and handled in accordance with existing company policies and regulatory laws on Information Security and Data Privacy. A SNAPSHOT OF YOUR ROLE As an accomplished Front Desk Associate, you will serve as an effective gatekeeper, providing administrative support as appropriately guided by Front Desk Supervisor and Front Desk Concierge Support as well as reasonable relevant requests by Corporate members in a well-organized and timely manner, which to include coordinating travel ground transportation requirements and accommodation requests of visitors and clients. To be specific, but not all inclusive, you will:

• Act as the point of contact between the management and internal/external staff/clients.
• Create and route correspondences as required by Executives and corporate staff
• Provides exceptional client services – make travel arrangements (flight bookings, hotel bookings and transportations as well as other clients’ requests)
• Provide support to HR Services by assisting in distributing ID cards, proximity access, and exemption pass’ to onsite new hires/employees
• Maintain confidentiality of all handled information and documents
• Attends to Room Reservation requests promptly
• Display a high regard and always demonstrate Acquire’s Values
• Ensure that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy

A BIT ABOUT YOU

• Trustworthy
• Exemplary English speaking and comprehension skill
• Has great attention to details and accuracy
• Has great organizational and planning skills; able to multi-task in a high paced environment
• Good judgment and decision making ability
• Confident
• Has initiative to drive change
• Quick in analyzing and solving day to day challenges
• Exceptional customer service
• Has high degree of professionalism

WHAT SUCCESS LOOKS LIKE

• Zero security breach.
• Excellent feedback from employees, guests, visitors and clients.
• Achievement in duty with a high degree of accuracy, satisfaction and efficiency.

WHAT WE VALUE We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Collaboration: Brilliant jerks can be brilliant elsewhere
• Impact: Do, get it done, create impact
• Passion: Be positive, bring passion and energy
• Transparency: A transparent team can help each with other

As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO. Join the A-Team and experience the A-Life!

About Us

Acquire BPO is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail.
Were an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. Were recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence.
As a dynamic organization with the ability to take your career to the next level, were looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.
Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to privacy@acquirebpo.com . Please refer to our Privacy Policy at https://acquirebpo.com/au/privacy-policy/ Read More