Sales and Patient Liaison Officer

JR-13343: Sales and Patient Liaison Officer (WFH)

Cloudstaff is a leading provider of smarter outsourcing solutions, with its cutting-edge technology, exceptional people practices, superb employee engagement, and unparalleled work-life balance. We have been recognized and awarded twice as one of the Best Companies to Work for in Asia. Cloudstaff is not just another outsourcing provider - we are your true difference maker.

Future-proof your career with Cloudstaff and open the doorway to unlimited success. Join a family of like-minded individuals who value collaboration, respect, and a healthy work-life integration. Together, well create an atmosphere where you can thrive personally and professionally.

13 World-Class Offices Across the Globe
5,000+ Amazingly Talented Cloudstaffers
4.6 ★ Overall Feedback Rating on Glassdoor

Work Setup:
Work From Home
Morning Shift

RESPONSIBILITIES

• Patient Communication Management: Handle inbound inquiries and conduct outbound communications using the Omni-Channel Contact Centre platform, including phone, website chats, enquiry forms, and social media interactions
• Relationship Building: Develop and maintain strong relationships with an internal network of specialists, practitioners, and clinic managers to ensure a comprehensive understanding of the hospital and allied health program services
• Lead Management: Ensure timely and professional communication with leads generated from marketing campaigns, including diligent follow-up. Conduct meticulous lead triaging to capture relevant information and facilitate a smooth handover to specialists or practitioners
• Continuous Improvement: Identify and implement continuous improvement opportunities in communication strategies, resource provision, and processes. Provide regular feedback to management on potential service improvements
• Performance Measurement: Monitor and report on key performance indicators related to patient program engagement, consultation conversion rates, and treatment outcomes
• Reporting: Generate and present regular reports detailing contact centre activities, lead outcomes, and conversion statistics by program and channel.
• Resource Development: Collaborate with the Marketing department to develop and refine patient resources aimed at enhancing understanding of available clinical pathways

QUALIFICATIONS

• Exceptional communication and interpersonal skills, with the ability to effectively engage with a diverse range of patients and team members
• Hubspot and inbound sales experience
• Proven experience in sales, demonstrating the ability to meet or exceed targets
• Experience in healthcare sales is highly desirable
• Strong organizational abilities, with keen attention to detail and the capacity to manage multiple tasks simultaneously
• Ability to adapt communication and sales techniques to suit different customer types and situations
• High level of computer literacy and the ability to quickly adapt to new digital platforms
• A self-starter with a driven personality, eager to learn, grow, and contribute to the teams success
• A background in healthcare, business, or a related field is advantageous
• Familiarity with the healthcare sector, including an understanding of ophthalmology, orthopedics, and bariatric health services, is a bonus but not the primary focus

About Cloudstaff
Cloudstaff was established in 2005 by Australian internet pioneer, Mr. Lloyd Ernst. The company currently has over 4,000 employees headquartered in the Philippines with a leadership team that consists of both Western and Filipino executives. We help companies be more competitive through smarter outsourcing.

Why will you love working with Cloudstaff?
Cloudstaff is committed to building the #1 Workplace Everywhere, and this is what makes us unique in the outsourcing industry. We take the time to understand what our people need and what it takes to maintain a productive and happy work environment. Everything we do is aimed at providing our staff with a work culture that they can look forward to every single day. From staff engagement initiatives to meaningful perks, we ensure that we do the best we can and that we do it better every time. We take pride in our awesome workforce and we deliberately support their personal and professional development with our specialized training programs and mentoring. Being #1 is not about us, it’s all about our people, it’s all about you!

• Competitive Pay
• Company-Provided PC/Laptop Set-Up & Fiber Internet Connection
• HMO/Medical & Dental Insurance Coverage + 1 FREE Dependent (16th Day Upon Hire Date)
• Rice Subsidy
• Quarterly CS Perks (Groceries & Snacks)
• Work Travel Insurance
• Service Incentive Leaves
• Employee Share Units
• FREE Access to CS Academy Courses
• Ongoing Career Advancement Opportunities
• Social Clubs & Special Interest Groups

Unlock these exceptional Employee Benefits & Perks when you get hired in CLOUDSTAFF!

Job Type: Full-time

Schedule:

• 8 hour shift