Voyage Claims Specialist (Nightshift)

Purpose

Shell Trading & Supply has a global portfolio of crude oil, refined products, LNG, chemicals, natural gas, electrical power and CO2. Trading offices are located in the US, Canada, UK, Singapore, The Netherlands, Japan, Bahamas, Dubai and Russia, with many other downstream entities situated across the globe.

We are interested in attracting people who share our core working values of honesty, integrity and respect for others. We also want those who can build on our business vision, are prepared to accept accountability and can achieve great results through teamwork while adapting to a changing business environment.

The successful candidate will be part of a team of Demurrage and Post Deal Expense claim professionals in Manila. The team will provide Demurrage and Post deal claim analysis, defense, pursuit, advise and settlement on behalf of companies within the North American business, such as STUSCO, SOPUS and Shell Trading Canada.

The Voyage Claims Specialist will typically be:

• Assigned to a more complex desk involving:

• Frequent Multi-Desk (combi) cargoes involving multiple traders

• Frequent deviation claims

• More difficult operations with more possible impact factors on calculation

• Less defined, more complex book ways of working

• More challenging business partners and customers

• Dem desks; FO, MO, MD, Canada, Baseoil & LPG vessels and PDE desks MO and MD -> Backloadings, blending, co-chartering, high risk areas, higher risks customers, multidrop, high contractual variation

Accountabilities

• Manage a claims portfolio while setting daily prioritizations

• Proactively calculate and negotiate claims with the intent of minimizing claim exposure to Shell entities; send recovery claims prior to time bar date (last date for submission)

• Investigate the events of a voyage, deviations from the initial agreement and check what was contractually agreed

• Investigate the operations at load/ discharge port(s) and review contract and other agreements and check what was contractually agreed

• Prepare claims with third parties and stakeholders to ensure high income for Shell while reducing cost paid by Shell

• Proactively ensure timely recovery of claims

• Ensure payment of agreed cost claims when needed

• Ensure close cooperation with the trading desk to understand their objectives, goals and preferred ways of working, their impact on your role; share with them exposure on deals and reasons for exposure

• Ensure all claim activities are correctly reflected in financial and trading systems including the P&L

• Support your line manager in understanding your portfolio position and support system clean-ups and projects to guarantee data cleanliness

• Understand root cause analysis and use knowledge to suggest ways to reduce claim exposure through operational and contractual improvements

• Follow internal guideline on escalation to Team lead, Commercial Ops and Traders

• Ensure correct handling of sanctions, counterpart detail changes and data confidentiality related to claims

• Follow internal procedures for approval of payments and settlements

• Use a continuous improve mind-set to support process improvements

• Take ownership for safety, compliance and audit readiness

• Support internal projects and support trainings where needed

Experience and Qualifications

Required

• Has knowledge and ability to cover multiple Trade books with a minimum of handover and training

• Ability to share knowledge and train others

• Predict problems and propose future remedies

• Ability to advise Trading on Charter party and Oil Demurrage clauses to avoid future exposure

• Support team in the use of systems - Endur, SalesForce, RADAR, IO

Advantageous

• Bachelor’s degree or equivalent (previous work experience will be taken into consideration for any candidates who might not meet the educational standard)

• Claims Handling experience

• Commercial experience

• Proven track record of successfully adapting to and working with exceptions that fall outside of a defined process

• Evidenced ability to suggest process improvements and ways of reducing exposure

• Evidenced commercial ability that is aligned with the goals and objectives of the business partner

• Evidenced ability to work independently with a limited amount of guidance

• Evidence of good relationship building skills

• Previous demurrage experience and or Maritime / Legal / Sales background

• Experience supporting trading and supply stakeholders

• Operational knowledge terminals and ships

• Knowledge off oil grades and operational requirements

• Trading model understanding

• Knowledge of Shipping and/or Trading and Supply

• Knowledge of Endur, RADAR, ECAP, SalesForce, SAP, IO

• Spanish or Portuguese language skills for working with Latin America counterparties

Leadership Attributes

Authenticity

• Act with personal integrity and transparency

• Curious, eager to learn and express own view with humility

Growth

• Embrace and adapt to change

• Mindful of impact of own behaviour on Shell’s reputation

Collaboration

• Establish strong working relationships with individual stakeholders

• Listen to understand customer needs and perspectives

Performance

• Work for the good of the team, support other team members to deliver

• Understand how Shell generates value and makes money

Job Competency Profile

• Value Chain Management and E2E Profitability – Knowledge

• Compliance Control and Risk Management – Knowledge

• Supply Chain Contracts and Negotiation – Skill

• Supply Chain Customer Service – Knowledge

• Trading Operation and Documentations – Skill

• Application Usage - Tools/ Systems / Platforms - Skill

• Commercial agility - Skill

• Analyses and Solves Problems - Mastery

• Attention to Detail - Mastery

• Communicates and Persuades - Skill

• Team Working - Skill