Client Experience Specialist

We’re Osome - Entrepreneurs are society’s problem solvers. At Osome, we help entrepreneurs focus on solving problems, empowering them to improve the way we work, travel, communicate, shop, and live. The more problems entrepreneurs can solve, the better our world becomes.

We are looking for a dynamic Client Experience Specialist to join our team. This is a remote position based in the Philippines for 6 months.

This is an opportunity to join a goal-driven startup with big ambitions. Building upon our triumphant Series A raise in 2021, we concluded our Series B funding round in December 2022, further solidifying our commitment to continued growth.

What youll do

Monitor and evaluate the agent’s interactions across all communication channels

Provide feedback and recommendations to address knowledge & process gaps, which will prevent recurring issues

Prepare and analyse quality reports for review with Stakeholders

Collaborate with team members to identify and streamline processes and implement process standards that enhance the service delivery and the client’s experience

Who you are

Recognised Diploma in relevant fields, but extensive relevant work experiences would make up for the lack in qualifications

1-2 years’ experience preferred in quality assurance role

Strong knowledge of quality evaluation and customer service metrics

Our Benefits

Osome grows alongside you, but we already have a few perks:

Experience the flexibility of a fully remote working arrangement

Ensure your well-being with a comprehensive package that covers your various medical needs and internet bills

Explore the opportunity for professional growth

Equal Opportunity Statement

At OSOME, creating a culture where individuals of all backgrounds feel comfortable really matters.

Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. We want to ensure that we represent the diversity of talent in the society we live in today.

If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know so that we can support you.