Client Success Associate

We’re Osome - Entrepreneurs are society’s problem solvers. At Osome, we help entrepreneurs focus on solving problems, empowering them to improve the way we work, travel, communicate, shop, and live. The more problems entrepreneurs can solve, the better our world becomes.

We are looking for a dynamic Client Success Associate to join our team. This is a remote position based in the Philippines.

This is an opportunity to join a goal-driven startup with big ambitions. Building upon our triumphant Series A raise in 2021, we concluded our Series B funding round in December 2022, further solidifying our commitment to continued growth.

What youll do

Onboard new clients and develop customer relationships that promote retention and loyalty

Manage a large volume of emails and chats with knowledge, efficiency and proficiency

Provide expert answers to questions about services, pricing, and processes to customers

Follow company communications guidelines and procedures under minimal supervision

Proactively pursue new sales leads when opportunities arise

Recommend improvements to processes for improved company efficiency

Promote and pursue client retention

Handle and manage client concerns

Collaborate with cross-functional teams to assist clients to best of their abilities

Collaborate with cross-functional teams to escalate any issues clients might be experiencing

Help advance our technical lead by providing input into our software development process

Ability to reach KPIs set by the company

Perform other ad-hoc responsibilities as required

Who you are

Recognized Diploma or Degree in relevant fields, but extensive relevant work experience would make up for lack of qualifications

Relevant working experience in a similar role and/or industry

Self-motivated and proactive, and able to work meticulously under tight deadlines

Fluent in both written and spoken English

Our Benefits

Osome grows alongside you, but we already have a few perks:

Experience the flexibility of a fully remote working arrangement

Ensure your well-being with a comprehensive package that covers your various medical needs and internet bills

Explore the opportunity for professional growth

Equal Opportunity Statement

At OSOME, creating a culture where individuals of all backgrounds feel comfortable really matters.

Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. We want to ensure that we represent the diversity of talent in the society we live in today.

If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know so that we can support you.