Helpdesk Specialist

Maxicare Healthcare | Cebu City | PH

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Maxicare Healthcare with the position of Helpdesk Specialist - Maxicare Healthcare which was opened this.

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The Helpdesk Specialist ensures accurate implementation of members' healthcare benefits, focusing on utilization management and superior customer service....

Section/Unit Account Services Job posted on Jun 18, 2024 Employee Type Rank & File Experience range (Years) 0 - 2 years
Job Overview: The Helpdesk Specialist ensures accurate implementation of members healthcare benefits, focusing on utilization management and superior customer service.
Key Responsibilities:
  • Issue LOAs: Assess coverage and explain non-coverage to members.
  • Customer Service: Respond to inquiries and resolve complaints.
  • Data Entry: Encode manual LOAs daily.
  • Approval Management: Secure supervisor approval for certain LOAs.
  • Support and Training: Assist with training new staff and preparing reports.
  • Cost Management: Efficiently use office facilities to reduce costs.
Additional Duties:
  • Understand and achieve Key Result Area (KRA) targets.
  • Forward LOAs to appropriate departments or clinics.
  • Train new Customer Care Representatives (CCRs).
  • Update system files on doctor schedules and rates.
  • Assist VIP members in accessing healthcare services.
  • Refer members to cost-effective clinics or hospitals.
Requirements:
  • Education: College graduate, preferably in Medical Allied Courses.
  • Experience: 0-1 year of related experience.
  • Skills: Basic computer proficiency, good customer service, and communication skills.

Information :

  • Company : Maxicare Healthcare
  • Position : Helpdesk Specialist
  • Location : Cebu City
  • Country : PH

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Helpdesk Specialist job info - Maxicare Healthcare Cebu City above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Helpdesk Specialist job info - Maxicare Healthcare Cebu City in 18-06-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 18-06-2024

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