HR Associate (Shared Services)

Mercer – HR Associate (Shared Services) - Manila

The company: Mercer

At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We’re in the business of creating more secure and rewarding futures for our clients and their employees — whether we’re designing affordable health plans, assuring income for retirement or aligning workers with workforce needs. Using analysis and insights as catalysts for change, we anticipate and understand the individual impact of business decisions, now and in the future.

The role: HR Associate (Shared Services)

What can you expect?

• Professional environment where your career path really matters and is supported in our global organization of 25,000 employees in 134 countries.
• Constant Challenge – work in a fast-paced environment in a company with strong values
• Team Culture – collaborative group of top-notch professionals and stakeholders

What is in it for you?

• Be part of a company with a robust brand and impressive results to match.
• Genuine work-life balance with flexible working arrangements
• Competitive salary and comprehensive benefits and programs
• Exposure to a wide range of services with an abundance of career enhancing opportunities

We will rely on you to:

• Answer incoming calls, chats, and emails from our colleagues and third party vendors, and provide accurate and detailed information to their HR inquiries, which will be handled within our SLAs
• Support our customers by communicating in a clear, concise and confident manner in order to provide an excellent customer service experience.
• Research complex issues and provide timely, and accurate resolution.
• Documents all inquiries and interactions with the colleagues and other internal / third party participants; monitor colleague requests; research and identify required information to resolve colleague inquiries, and forwards to the appropriate group for resolution as necessary.
• Share with other team members and/or manager any opportunities for process improvements.
• Liaise with other departments to ensure timely research and problem resolution

What you need to have:

• Bachelor’s degree holders with strong academic track-record
• Effective communicator, both verbally and written, with strong interpersonal skills
• Demonstrable experience in the BPO industry (at least 2 years’ experience)
• Good analytical skills, detail-oriented and logical thinker
• Comfortable to work at night and flexible schedule in Bonifacio Global City, Taguig

What makes you stand out:

• Experienced working in HR with sound background in Shared Services or supporting global colleagues.
• Proficiency on Workday or other HR systems.

About us

Mercer is a business of Marsh & McLennan Companies (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with over 25,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses, including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment.

Marsh & McLennan Companies and its affiliates aim to attract and retain the best people regardless of their gender expression or identity, marital and civil partnership status, ethnic origin, nationality, age, background, disability, sexual orientation, or beliefs.