Payment Lifecycle Analyst - Investigations

JOB DESCRIPTION

We are looking for a passionate, curious and ready to make an impact leader that is able to cope with changes of day-to-day operations and wants an opportunity to grow and position our global team for the future.

As a Payment Lifecycle Analyst within our Payments Investigations function, you will have the primary responsibility of managing the day-to-day operations. You will be part of a dynamic team, reporting to an associate and indirectly managing a team of around 8 to 10 members. This role provides you with the opportunity to closely coordinate and work with other client operations sites, ensuring that we meet our business targets together.

Job responsibilities

• Provide overall supervision to the staff during the shift. Ensure that all work items are completed as per the agreed SLA. Monitor the exceptions and ensure that they are resolved in a timely manner.
• Track the changes to the procedures and ensure that the team is fully aware of the changes and prepare the weekly / monthly MIS reports
• Identify opportunities for improving the efficiency of the process.
• Identify the training requirements of the team members and work with the Associate on providing the required trainings
• Establish excellent relationships with partner site and other stakeholders, with whom the team will need to interact on a regular basis.

Required qualifications, capabilities, and skills

• Graduate with minimum of 4 years of Financial Operations Processing experience, with a good team management experience in similar environment.
• Experience and a working knowledge of various aspects of International Payment Processing Operations.
• Working Knowledge of ISO, SWIFT & international payment conventions & practices would be required.
• Good Interpersonal skills to be able to communicate internally & externally and at all levels. Excellent written & oral communication skills in English with good people management skills.
• A proactive approach to problem solving, taking ownership of issues, and having the determination to follow through. Escalate issues as appropriate.
• Experience of working / partnering with stakeholders like Operations Controls, Training etc. to ensure that the overall organizational objectives are met.
• Ability to use creative problem-solving techniques to solve business issues and focus on client focus with good analytical skills and knowledge of MS Office applications and other data analytics tool.

Preferred qualifications, capabilities, and skills

• 4 years of experience in a back office operations of a reputed foreign bank or it’s processing arm/private sector bank/public sector bank as a supervisor would be beneficial.
• Prior Experience in Client and Third party banks investigations for Multicurrency payments will be an added advantage

ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.