Associate

• CEBU CITY, Philippines
• DOP
• 3079215

Job Description

• Responsible for handling inbound and outbound calls from any part of the globe that the call originates from
• Equipped to handle all general reservations and deal with changes to all reservations/tickets
• Provide refunds to passengers and answer general airline and reservation queries
• Handle Frequent Flyer program general queries
• Able to make a service recovery in the event the agent understands that he has made a mistake or an error or get the same done through his supervisor
• Timely follow up on any commitments made to the customer
• Ensure accurate documentation of customer profiles/reservations
• Handle customer complaints and provide first time resolution
• Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems

• Grads/undergrads with 2 years completion in college and able to produce TOR.
• SHS Graduate for new curriculum
• Flexible to work in a 24X7 environment

• Working knowledge of PCs e.g. MS Office
• Reasonable keyboard skills
• Generic understanding of customer service
• Need to have sound customer service skills and soft skills with prime focus being on customer satisfaction
• Excellent spoken English and reasonably good written communication skills.
• No Regional Accent, Neutral Accent
• Ability to verbalize thoughts
• Correct construction of sentences
• Grammatically correct English
• Good grasping power
• Excellent listening skills
• Should have patience and not be overawed by difficult situations
• Team player
• Reasonable analytical skills
• Understanding of job profile applied for
• Situation handling skills
• Leadership skills (not a critical parameter but would be an add-on)

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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.