Fraud Specialist II - Credit Abuse Portfolio - May 10, 2024

JOB DESCRIPTION

As a Specialist II in Fraud, you will receive approximately 80 – 100 inbound calls a day specifically regarding fraud on customer accounts. By building a strong rapport with your customer, you will be able to make an impact on the business. Your passion for customer service, inner competitiveness will allow you to excel in our fast paced environment.

Job responsibilities

• Works in a call center environment that requires 100% phone-based customer interaction
• Demonstrates excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
• Communicates with customers in a metrics-driven environment
• Navigates multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
• Takes ownership of each customer interaction while treating them with respect and responding with empathy
• Works both independently and in a team environment
• Abides by all applicable regulatory and departmental practices and procedures

Required qualifications, capabilities, and skills

• Minimum of 2 years of customer interaction or customer support experience required, either by phone or face-to-face
• Minimum of 1 year computer experience required, utilizing multiple computer applications in a Windows-based environment
• High school diploma or GED required

Preferred qualifications, capabilities, and skills

• Ability to multitask using a computer and simultaneously provide customer support
• Comfortable in a fast-paced, consistently changing environment
• Previous experience working in a Call Center, Banking or Finance industry
• Have a passion for helping people by solving problems, presenting, and explaining solutions

ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.