Payment Lifecycle Specialist IV - Investigations

JOB DESCRIPTION

We are looking for a passionate, curious and ready to make an impact leader that is able to cope with changes of day to day operations and wants an opportunity to grow and position our global team for the future.

As a Payment Lifecycle Specialist IV in our global team, you will be a passionate, curious, and impactful leader. Your primary responsibility will be to support the day-to-day operations for the Payments Investigations Function. This involves investigating and resolving Client Investigation inquiries pertaining to wire transfers on chase branches for Treasury Clients. You will have the opportunity to grow and position our team for the future, coping with the changes of day-to-day operations.

Job Responsibilities:

• Ensure investigations and transactions are processed in accordance with documented procedures
• Undertake various functions within the team and ensure that all relevant deadlines and stipulated controls are met.
• Process manual instructions received on fund / wire transfers for global currencies.
• Analyze information to determine accuracy and completeness of data.
• Assist in the training/education of other members in job functions/procedures relating to the unit.
• Process any required back-up tasks relating to production, identifying ways to improve current work practices.
• Review, research and pass manual entries to resolve Funds transfer inquiries.
• Interact with Clients or Client Service team as and when required to provide or receive update on wire transfer inquiries.
• Work with minimum supervision and act on own initiative to identify tasks to be undertaken.
• Participate in the rotation of functions within the group ensuring no degradation to work flows.

Required Qualifications, Skills and Capabilities:

• Graduate with good academic record.
• Experience and working knowledge of various aspects of International Payment Processing Operations.
• Good Interpersonal skills to be able to communicate internally or externally and at all levels and should be a team player.
• Excellent written & oral communication skills in English.
• A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
• An acute client focus with a good analytical approach.
• Knowledge of working on Computers, MS Access, Excel, PowerPoint, and Word.

Preferred Qualifications, Skills and Capabilities:

• Minimum 2 years of experience in a back-office operations of a reputed foreign bank or it’s processing arm/private sector bank/public sector bank would be beneficial.
• Working Knowledge of SWIFT (Society for Worldwide Interbank Financial Telecommunications) & international payment conventions & practices is preferable.

ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.