IT Operations Coordinator

Who we are For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 2,800+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general. SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients, with SimCorp as the overarching company brand and Axioma as a key product brand. As a global provider of Software-as-a-Service (SaaS) investment management solutions, SimCorp supports clients 24/7 through delivery centers around the world. Our Global Delivery Centers are located in Manila in the Philippines, Noida in India, Kyiv in Ukraine, Warsaw in Poland, and in Mexico City, Mexico. SimCorp is an equal opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated in our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients. While striving to deliver client value, we believe it is vital to consider our people and our planet in every business decision we make. Acting responsibly is not optional. It is essential. Why this role is important to us As an Operations Coordinator – with focus on daily operations, documentation and processes, you will have the opportunity to be part of a dynamic and global IT Operations team that is dedicated to delivering outstanding service worldwide. You will be part of the IT Operations team, where you will work closely with team members located in other parts of the world. The role is based in Manila, and you will be part of the Global IT team of +70 employees, which 13 of whom is part of the IT Operations team worldwide. If you are passionate about technology, have the desire to grow your skillset, and have the drive to excel in a global environment, this is the perfect role for you! What you will be responsible for

• Take an active part in following up on processes, ticket handling, escalations and improvements.
• Review and follow up on KPI’s related to IT Operations.
• Ensure quality and consistency in the manner of which support is delivered - using standardized tools, templates and instructions.
• Appreciate the importance of standard way of working, and define, document and communicate standard way of working to team members to ensure alignment and uniformity.
• Make sure that knowledge is handled in a professional and consistent way within the IT Operations team.
• Coordinate knowledge transfer activities
• Prepare, participate and host meetings with the Service Desk team and our customers
• Prepare operational reports (tickets, documentation, improvements etc.)
• Track and analyze trends in IT Operations tickets and generate reports.
• Prepare reports amongst other on tickets, documentation, improvements, etc.
• Provide support to other team members in documentation.
• Train and guide team members in processes and documentation guidelines.
• Maintain documentation for IT Operations processes

What we value

• Experience of working with IT Operations.
• Experience of working in a large global organization.
• Experienced in working with a modern ITSM tool.
• High quality standards and keen attention to detail.
• Experience working with Office 365 products such as Power-Point, Excel, Word, Teams
• Comfortable in presenting and hosting meetings.
• Experience in creating operational reports and ad-hoc reports.
• Proficient computer and technical skills.
• Solid analytical and problem-solving skills.
• Proactive, service minded and able to multi-task.
• Good interpersonal skills (empathy, verbal dexterity, etc.)
• Coordinate and track continual improvement plans.
• Excellent communication skills and a collaborative team player attitude.
• A service-oriented mindset with a focus on delivering high-quality support and solutions.
• Have a high ‘Sense of Urgency’ and focus on prioritizing tasks.
• Excellent process knowledge and documentation skills.
• Knowledge and experience of using ITSM tools, preferably Jira and Confluence.
• ITIL Foundation or higher level of ITIL certification.

Benefits An attractive salary, bonus scheme, and pension are essential for any work agreement. However, in SimCorp, we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide a good work & life balance and opportunities for professional development: there is never just only one route - we offer an individual approach to professional development to support the direction you want to take. Visit our career pages to learn more about working at SimCorp: www.simcorp.com/career Since SimCorp operates in 20+ offices worldwide, the benefits package may vary from country to country. Next steps Please click the “Apply” button to learn more about the vacancy and what SimCorp has to offer regarding salary, benefits, and perks. Please note only applications sent through our system will be processed. Applications are continuously assessed, so please send your CV in English as soon as possible. If you are interested in being part of SimCorp but are not sure this role is the right fit, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to help you discover the right role for you. The approximate time to consider your CV is three weeks. We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated. By Joining our team, you will have the chance to:

• Become part of a thriving company comprising collaborative, curious, courageous, and capable employees
• Explore a multitude of exciting learning and development opportunities, supported by our unique learning guild
• Engage with highly skilled and supportive colleagues, each bringing their diverse backgrounds and perspectives
• Join a company that not only values but actively advocates for Diversity, Equity, and Inclusion, fostering a truly inclusive and empowering environment

**SimCorp proudly announces the official certification of its Manila Delivery Center as a Great Place To Work, a remarkable achievement within just two and a half years of operations. This certification which was acquired in November 2023, underscores SimCorps commitment to nurturing a workplace that is not only inclusive and collaborative but also dedicated to the personal and professional growth of its employees.** **We are also honored to have been voted as a WealthTech100 company for three consecutive years. The new WealthTech100 list aims to highlight tech innovation leaders in the investment management industry.** #LI-Hybrid