Lead Virtual Medical Scribe

Schedule: 35 - 40 hours a week, Eastern Time Benefits: Fully remote, Paid time-off, 2 Days Weekly Off
Nao Medical is a tech-enabled multi-specialty practice operating across multiple locations in New York. With a focus on delivering quality and comprehensive patient care, we offer a range of services including in-person visits, virtual appointments, and home visits. Our core values of respect, clarity, and thoughtfulness form the foundation of our patient-centered approach.

Job Summary

Nao Medical is currently expanding its team and is in search of a Lead Virtual Scribe who is not only reliable but also highly skilled in real-time provider assistance during patient interactions. As a Lead Virtual Scribe, you will play a pivotal role in maintaining the accuracy and quality of medical records, while also contributing significantly to billing and insurance processes. This position offers the opportunity to lead and mentor a team of virtual scribes, making a substantial impact during this exciting phase of our growth. As a Lead Virtual Scribe, your role is crucial in ensuring the accuracy of medical documentation, facilitating efficient patient care, and supporting healthcare providers in delivering high-quality services to patients.

Roles & Responsibilities

• Review and Verify Progress Notes: Thoroughly review and verify the accuracy of the information documented in patient progress notes, ensuring completeness and correctness. Make necessary corrections or additions as required to maintain precise medical records.
• Assign Billing Codes: Accurately assign ICD-10, CPT, and HCPCS codes according to insurance guidelines for each patients progress notes. Ensure adherence to coding standards and regulations to facilitate proper billing and reimbursement processes.
• Document Procedures: Ensure all performed procedures are appropriately documented and encoded in the patients progress notes. This includes accurately recording laboratory procedures, diagnostic tests, referrals, and other pertinent medical interventions.
• Review Posted Results: Conduct a comprehensive review of posted results to identify any discrepancies or inconsistencies. Report findings promptly to the relevant healthcare provider for further assessment and action as necessary.
• Assist in Data and Chart Completion: Provide assistance to the doctor or healthcare provider in data and chart completion in the absence of an in-person medical scribe. Ensure all necessary information is documented accurately and in a timely manner.
• Documentation of Medical Procedures: Ensure that laboratory procedures, diagnostic procedures, and referrals are correctly documented as requested by the healthcare provider. Maintain detailed records of all medical procedures performed during patient encounters.
• E-Prescription Creation: Create electronic prescriptions as directed by the healthcare provider, adhering to prescribing guidelines and ensuring accuracy in medication orders.
• Real-Time Medical Scribing: Provide real-time medical scribing of charts upon request, capturing all relevant information accurately and promptly. Maintain proficiency in medical terminology and documentation practices to facilitate efficient scribing.
• Patient Triage: Competently triage patients by completing medical history assessments, asking all necessary preventative care questionnaires, and offering appropriate care plans based on established protocols and provider instructions.
• Patient Follow-Up: Establish and verify patient follow-up plans and set recurring appointments as needed. Ensure continuity of care and patient satisfaction by coordinating follow-up visits and necessary medical interventions.

Requirements

• Reliable wired internet connection with a speed of at least 100 Mbps.
• Computer/laptop with a minimum of Intel Core i3 processor or equivalent. Having a dual screen for increased productivity is a plus.
• Minimum Operating system: Windows 10 or macOS (latest version) with regular updates.
• RAM: Minimum 4 GB, preferably 8 GB or more for smoother multitasking.
• Hard drive: At least 128 GB of free storage space for software and data.
• Functioning webcam and microphone for clear communication.
• Updated antivirus software to ensure data security and protection against cyber threats. Having a VPN is preferred but not required.
• Reliable backup systems for electricity and internet outages are in place.

Skills and Qualifications

• Must be a medical-related course graduate with clinical experience (Nursing, Doctor of Medicine, Pharmacy, Medical Technology, Radiology, Clinical Psychology, and the like)
• Preferred: Strong knowledge and understanding of medical billing and coding guidelines
• Required: Prior medical scribe experience (remote or in-person)
• Prior experience as a team lead.
• Prior experience in remote and virtual positions or healthcare accounts,
• Familiarity with data privacy regulations (e.g., HIPAA) is preferred.
• A typing speed of at least 40 wpm and the ability to accurately handle large volumes of data efficiently.
• Proficiency in computer systems, including Electronic Medical Records (like ECW), and the ability to quickly learn new systems and tools.
• Ability to work independently and meet deadlines with minimal supervision.

• Excellent communication skills to collaborate effectively with team members.

At Nao Medical, we take pride in our innovative solutions. We have developed our own app, which allows patients to book appointments, view their test results, and stay connected with their healthcare providers. By leveraging technology, we strive to ensure that each patient receives personalized attention and achieves the best possible outcomes.

Nao Medical is an equal-opportunity employer, celebrates diversity, and is committed to building an inclusive environment for all employees and patients.
Send in your application “NAO” and join us in our mission to revive a human-centered approach to healthcare.