ServiceNow Process Architect

Location: PH - Philippines - A5R0
Goodyear Talent Acquisition Representative: Maria Monica Canding
Sponsorship Available: No
Relocation Assistance Available: No

This position is a member of Global IT and responsible for leading the design, delivery and functional support of IT Service Management and/or Strategic Portfolio Management processes within the ServiceNow platform. This role will collaborate closely with global & cross functional business/IT teams to analyze processes, understand requirements, design scalable and efficient processes and to ensure solution delivery in alignment with business objectives and industry best practices.

Specific responsibilities include identifying opportunities to enhance existing operations, assuming leadership role on medium sized initiatives, develop solutions to complex problems.

Job Responsibilities:

• Work closely with business/IT stakeholders to analyze business/technical needs, gather and analyze process requirements.
• Design end-to-end business processes within the ServiceNow platform, ensuring alignment with business goals and objectives.
• Implement new solutions through ServiceNow module configuration and creation of functional specifications.
• Assume leadership role in a medium size initiative by playing the key contributor, facilitator or group lead of cross functional teams, including ServiceNow developers, administrators, and business analysts, to ensure successful delivery of process solutions.
• Conduct regular reviews and assessments of existing processes to identify opportunities for optimization and automation.
• Stay updated on ServiceNow platform enhancements and new features and assess their impact on existing processes and solutions.
• Drive continuous improvement initiatives to enhance the overall efficiency and effectiveness of business processes within the ServiceNow platform.
• Conduct cost/benefit analysis through evaluation of alternative design approaches to determine best-balanced solution. Best-balanced solution is one that satisfies the immediate stakeholder needs, meets system requirements and facilitates subsequent change.
• Troubleshoot, investigate and persist. Develop solutions to problems with unknown causes where precedents do not exist by applying logic and inference with creativity and initiative. Provide cross-functional support and maintenance for responsible business/technical areas.

Job Qualifications:

• Bachelor’s degree in management information systems, Computer Science, Engineering, Technology, Business Administration, or a related discipline
• Minimum of 5-8 years of experience in IT
• Minimum of 3 years of experience in ServiceNow platform administration & implementation
• Expert knowledge in ServiceNow ITSM and/or SPM with strong capability to perform configuration and/or development activities
• Solid understanding of IT Service Management and ITIL best practices
• Strong process and solution design capabilities across functions and applications.
• Proven experience in designing and implementing complex business processes in the ServiceNow platform.
• Expert knowledge in ServiceNow ITSM and/or SPM with strong capability to perform configuration and/or development activities.
• ServiceNow Certified Implementation Specialist (CIS) or Certified Application Developer (CAD) certification preferred.
• Experience with ServiceNow CSDM, Process Automation, Workflow Engine, and/or Integration Hub is an advantage.
• Strong communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.

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Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to that individuals race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, ethnicity, citizenship, or any other characteristic protected by law.

Goodyear is one of the world’s largest tire companies. It employs about 74,000 people and manufactures its products in 57 facilities in 23 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate