Real Time Analyst

William Hill | Manila | PH

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the William Hill with the position of Real Time Analyst - William Hill which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Real Time Analyst - William Hill below matches your qualifications. Good Luck: D

Your role in the team. As a Real Time Analyst, the aim is to manage service levels for the contact center across departments, products and locations on a real…...

Your role in the team


As a Real Time Analyst, the aim is to manage service levels for the contact center across departments, products and locations on a real-time basis. To be able to provide real-time mitigations to handle volumes based on agreed staffing, queue management and outage procedures.

If you have the passion for systems, tools and overflowing with energy to collaborate and work with experts and leaders then wed like you to be part of our team.


Main Duties and Responsibilities:


Real-Time Queue Management

  • Monitors intraday volume delivery across queues and channels
  • Identifies common contact drivers and escalates as needed to proper departments
  • Monitors Advisors’ intraday work status

Handling Time Management

  • Makes sure intraday handling time performance is within planned budget
  • Identifies common drivers and escalates as needed to proper departments

Skilling Strategy Management

  • Performs daily skilling sweep to make sure Advisors are on supporting correct queues every start of the day
  • Performs intraday skilling to manage capacity and handled contact spikes
  • Perform skilling for new hires and Support staff

Outage and Issue Management

  • Liaise with proper departments in communicating and resolving system outages and issues
  • Track down-times for trending purposes

Schedule Adherence Management

Intraday Performance Reporting and Solutions Management

  • Recommends real-time actions to mitigate situation outside the weekly intraday plan
  • Communicates red flag to proper stakeholders to resolve real-time situations outside weekly intraday plan

Seating Management

  • Partner with Planners to plan intraday seating across departments
  • Liaise with Operations in managing seating allocations real-time
  • Liaise with IT in tracking defective seats and moving equipment based from weekly seating allocation
Process Improvement (where it applies, i.e. break schedules, shrinkage management, etc.)

Information :

  • Company : William Hill
  • Position : Real Time Analyst
  • Location : Manila
  • Country : PH

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Real Time Analyst job info - William Hill Manila above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Real Time Analyst job info - William Hill Manila in 30-04-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 30-04-2024

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