IT Support Technician

Ria Financial Services | Manila | PH

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Work as a APAC IT Support Team member to collaboratively resolve technical issues. Serve as the first point of contact with first level of troubleshooting for…...

IT Support Technician Job Description

IT Support Technician provides the first level of support for RMTI Philippines working with Ria Global IT Support Team based in Malaysia, US and Madrid. This position is first point of contact and requires a professional consulting mindset where business solutions and customer service are the primary focus. This position will interact with all levels of the company.

Responsibilities

  • Work as a APAC IT Support Team member to collaboratively resolve technical issues.
  • Serve as the first point of contact with first level of troubleshooting for users seeking technical assistance for RMTI Philippines.
  • Determine the best solution based on the issue and details provided by users.
  • Respond to and log all inquiries received from clients via telephone, email, or web site.
  • Keep well documented and updated case notes on all tickets on daily basis.
  • Provide day to day updated communication to clients on outstanding ticket status.
  • Ask and gather intelligent questions about the clients business and accurately record in ticketing system.
  • Identify, analyze, troubleshoot, and resolve client service requests.
  • Properly escalate tickets to a higher level of support as necessary including service that exceeds skills level, reasonable repair time, lack of parts, or any other issue that could impact customer satisfaction.
  • Maintain inventory of customer-owned equipment in the office for repair and ensure it completed in a timely manner.
  • Provide first level support including troubleshooting basic issues with computer hardware, network/internet connectivity, email, and software applications as well as completing client requests for password and user account administration based on documented procedures.
  • Manage multiple cases at one time.
  • Setup and configure new computers based on documented procedures.
  • Rebuild, repair, and/or upgrade computers based on documented procedures.
  • Create and maintain client-related documentation.
  • Identify and suggest possible improvements on procedures and resolution.
  • Assist on Technical Procurement process.
  • To support Night Shift in Manila, Philippines

Qualifications

Job Requirements/ Qualification

  • Candidate must possess at least a Bachelors / College Degree in Computer Science and equivalent.
  • With 2-5 years overall software development experience.
  • Proven experience as a help desk technician or other User support role
  • Good understanding of IT System
  • Ability to diagnose and resolve basic technical issues.
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered

Competencies and Skills

  • Tech savvy with working knowledge of office automation products, Network, Server System, and IT Processes
  • Basic Knowledge on Active Directory/Domain/Windows 10/Office 365 (Outlook/Word/Excel/PowerPoint/Access/Project/Visio)/Security Application - Antivirus/Proxy/Network LAN/WAN - Routers/Switch/Modem/Firewall/AP/VPN
  • Knowledge/experience on Server Virtualization -VMWare/DHCP/DNS/IT Monitoring Tools/IT Service Escalation process/SLA -Priority/Severity/Change management
  • IT Assets & Inventory
  • Virtual Desktop Interface
Job ID 300000170529704

Information :

  • Company : Ria Financial Services
  • Position : IT Support Technician
  • Location : Manila
  • Country : PH

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the IT Support Technician job info - Ria Financial Services Manila above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies IT Support Technician job info - Ria Financial Services Manila in 22-06-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

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Post Date : 22-06-2024

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